ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.63/5
Chance of future purchase:
4.72/5
Shipping & packaging:
5.00/5
Customer service:
4.71/5
Return/Replacement policy:
4.17/5
Featured Review


Verified
5/5

2024-04-12

Great service and good pricing.

"Waiting to get my new area rug."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-04-15
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm glad we were able to meet your expectations!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-04-09

Perfect!!

"Great quality rugs, fast service, and good pricing. I absolutely love my rugs and the quality mats couldn't be better. "


Rep reply posted 2024-04-12
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-04-11

Easy

"No issues with the ordering of these products "


Rep reply posted 2024-04-11
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-04-11

Seeing is Bel

"I love the feature that allows me to see how it will look in my room. This gives me confidence that it I have selected the right size and color. "


Rep reply posted 2024-04-11
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-04-10

Ordering good

"Will finish review when I get order "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-04-11
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad to hear that you had a good shopping experience and we hope you love your new rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-04-10

Fresh Floor

"Loads of great area rugs to choose from. My favorite part is that they offer natural materials."


Rep reply posted 2024-04-11
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so pleased to hear that you love our selection of natural fiber rugs!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
4/5

2024-04-10

"Easy Selection online. Did myself."


Rep reply posted 2024-04-11
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-04-10

Love it

"Love it love it love the ease of paying with my Amazon card"


Rep reply posted 2024-04-10
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-04-09

Favorite

"Rugs USA is my favorite online rug store. Great discounts and so many options. "


Rep reply posted 2024-04-09
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-04-09

Great prices, fast shipping

"Will shop here again for sure!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-04-09
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm glad we were able to meet your expectations!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-04-08

Good selection, great value,

"The blue color is perfect and the size available is ideal for my living room. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-04-09
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you found the perfect rug for your space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
4/5

2024-04-08

Shifty Shipping

"Shipping info is not available on mobile device."


Rep reply posted 2024-04-09
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm sorry to hear that you're having trouble tracking your order on your mobile device! You can always view the tracking information on the FedEx website by clicking your tracking number on the Rugs USA tracking page.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-04-08

Rugs USA

"Excellent website! Easy to use."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-04-09
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-04-08

Have bought several rugs over the years

"Have always had a good experience with them"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-04-24
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-04-07

Say YES to Rugs, Nancy!

"I just can't tell you how satisfied I am, my honey and I have been tirelessly poring over these rugs for what seems like, no, what actually has been, HOURS! and we found just the right one that will not only fit into my vampire sea shanty motif, but will most likely continue to inspire more and more and more purchases and the fun may just....never end. Thank you for helping me to pivot to the next stage of my life. Can't wait to give this bad bear a test drive!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-04-08
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there AtlasRugged,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We can’t thank you enough for your kind words. We are so glad you found the perfect rug for your space! Your review means a lot to us and lets us know we’re on the right track!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”