"Ordered placed 1/17/18. Suppose to ship in 5-7 days. Its been 15 days and still no rug pad. No communication. Tried multiple times to contact customer service and no one answers."
"I am just really impressed."
"Pads were ordered on 1/8, shipping was advertised as free within 2-3 days. First I received an email apologizing for the delay in confirming as they were having technical issues, then an update two days ago that they've had delays due to weather on the East Coast slowing down their incoming materials supplies and they are starting to get materials in. Yes, we had some bad storms on the East Coast, but that storm was gone days before I placed my order. I didn't order anything that had to be custom made. I ordered a small pad and a round 6' pad that had to be cut down to fit a 5 1/2' rug."
"I have been buying rug pads from these guys for a few years and I will admit that last summer when I bought one, the experience was unlike every other. I discovered the company moved and that came with many unexpected issues, so I understand. I then purchased again in December, 2017, and this is the company that I know! The rug pads were perfectly cut to size and shipped right out to arrive 5 days later. I had a question on possibly cutting one of the pads and Sam was extremely willing and helpful. I continue to give 5 stars to this company, the products and service."
"It hasn't arrived yet. I'll let you know when it arrives. "
"We ordered a rug pad and then got an email saying that the 2-3 business days for shipping that was stated when we checked out was inaccurate - it would be 5-10 business days. Then we got an email saying that the shipment they received was of poor quality so we would have to wait longer. While I obviously don't want a defective rug pad - I would not have ordered from Rug Pad Corner if I had known it would take so long. I have no idea when the pad will show up. "
"I have ordered from Rug Pad Corner twice and twice the order has not arrived even close to when they said that it would. The turnaround time for them to ship is nearly a week, and the wait to get the rug pads was over a month for my first order and for the second one it's been three weeks and I'm still waiting. The first time I called to complain and they shipped it promptly (after a month and the phone call)."
"What else is there to say. They gave me sad stories that weren’t true, lied and in the end I️ had my credit card company make them refund my complete order of over $200 ! I went to a competitor of theirs and received my order within 10 days."
"I ordered a rug pad 2 weeks ago and haven't received it. The website said it would be shipped within 2 days. I have called numerous times and emailed with no response. The phone number does not ever forward you to a live person. This had been very disappointing . "
"I went with this seller for my rug pads because I thought the negative reviews were just a poor sampling of other folks experience. I asked that my pad be custom cut and gave them my measurements, however my pad came not cut to the right size and it was cut crooked & not straight. Also I logged into their website on Labor day to see that they were offering a 15% off sale with the special code. I entered the code and it said it was expired, I tried calling numerous times leaving call back information and I never received a call back, I emailed and never got communication back. So I ordered anyway and left a note that I had been trying to use the code but it came up expired and I thought it would be cool if I could get the 15% refunded to me. Then I receive no communication from them about the 15% off or when my order will ship, Nothing! I just received my order yesterday 09/27/2017. No mention of a discount being refunded. No mention of them ever getting back to me either by phone or email. I shall wait to see if the product is better then the customer service I received from this company. I doubt I will be recommending this company to others. ☹"
"Superb customer service and perfect rug pads. Thank you!"
"My Ultra-Premium rug pad arrived sooner than expected, and was cut perfectly to fit my area rug, measuring about 1.5" less than the rug on all sides. This was exactly as needed to allow the rug edge to drop to meet the wood floor with a nice appearance. I highly recommend this product!"
"Two weeks after placing my order and not hearing anything from them I called twice and left messages (they apparently have no one answering because all you can do is leave a message) and never hear a word back from them. I finally posted my disappointment on their FB page and then I received the snarkiest email reply ever from a CSR. Unbelievably, this CSR (Lucas) has followed up with a couple more defensive, childish emails. Even after they have my money and the pad has apparently shipped! What in the world are they thinking? Check out the Yelp reviews and you will see plenty of others with the same experience as mine. Very poor communication, very slow to ship and then excuses about why it took so long. "
"Sam the rug pad man lied to me and shipped my item 10 days late. I rated them highly for their quality customer service but then it turned out to be bullcrappie. So no, 1 star, maybe less. "
"Got exactly what I needed(and odd size) and the representative on the phone was very nice."