"The color DID NOT match the pictures on Amazon. I requested a return and they charged $15.00 to return the rug. The rug arrived at their facility on 8-16-17 and I had to ask where my refund was on 8-21-17. The rug was unopened and in a clear plastic package. I was told they needed to inspect it and that caused the delay???? Really? What if I did not follow up, would I have ever received a refund?"

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"I called customer service because in hopes I would be able to get the rug shipped in time for move-in. I'm SO happy the rug arrived with time to spare! Great shipping/customer service, and I'm very pleased with the product."

"The rug was arrived on time, unfortunately the color was not as described. We contacted the company after receiving the rug and explained the situation. First they wanted us to pay for the return shipping but after a week of going back and forth they agreed to pay for the rug the ship back to their facility. the rug was sent back with the same tracking number was provided to us on june24th and was arrived at their facility in Atlanta Ga and was signed. Today is almost one month since the rug was returned still no word and looks like the rug is lost! This is company reminds of the the commercial with only one person in charge of sales, customer service. receiving and shipping.........!! Just horrible experience. I would not even give this jokes one star! "

"Placed order with them and cancelled order prior to shipment. Rugpal then shipped the product anyway and charged me almost $300 to return it. I am still trying to resolve the issue. They were not proactive in helping me at all. I contacted fedex to turn the shipment around and rugpal would not sign the form to turn the shipment around to save me their extremely high return shipping fees. "