"I could not tell if the Canon lens I wanted was in stock so placed the order online after the store's business hours. I called the next day to see if the lens was in stock as I needed it before leaving on a trip in about two weeks. When I got through to customer service, I asked if the item was in stock. Instead of a yes or no, I got questions trying to sell me filters and why I was buying this particular model. When I said all I wanted to know was if the item was in stock, I was told, "I don't like your attitude. Take your business someplace else." The rep then hung up on me.

I am more than happy to go somewhere else and suggest others do the same."

"If you are interested in buying any product from this company I would reconsider QUICKLY. I was lied to about the product at least twice by the managers Ronny Shy and Peter Sulivan. I was hung up on twice when calling about my order from their "customer service" department. After receiving my incorrect "grey marketed" camera, I called to return it and get a return number. The manager P.S. yelled, argued, and tried to have me exchange the item for the "real American" item. I told him I did not ever want to do business with this type of company. He told me at first that I would not recieve my $49 shipping charge back then at the end of his yelling conversation said that I would not get $100 back of my $1249.00 purchase. I learned a lot from this bad internet experience and hope that no one else has to be treated this way. After reading up on this company, what everyone says about this crazy place is TRUE. BEWARE. I learned to do your homework, buy from big reputable "customer service" oriented companies, check with the better business bureau (bbb.org), and pay the extra $10-50 for the real product without the hassles. It is a shame that these types of businesses are allowed to operate this way. "

"I placed an order for a Cannon 20d from Royal Camera. A few days later, a guy called to confirm order and asked for the 3 digit security number on the back of my credit card. He then began to try to sell me the accessories and warranty for the US. I got a quick lesson on "grey box" merchandise. I told them I wasn't interested and wanted to cancel my order. The guy was as rude as they come. A few days later, several thousand dollars of stuff was charged to my credit card. So far, I can't prove it was due to my experience with royalcamera.com, but all evidence points to that company. Don't do business with these folks.
"

"I ordered a Sony DSC H5 digital camera and I was to apprehensive with this company due to all the negative comments but I got the camera in 3 days and the camera was not gray market. I am satisfied."

"Odered Canon Rebel XT body. Got no response after 6 days. Called and was told it didn't come with a battery, and for a mere $189 extra I could get the battery. Avoid these people."

"I called this place about the Nikon d200 w/starter kit and when I ask what does it comes with they told me that with a lens, tripod and carring case. when I asked about the Baterry the Scream at me and said NO and then hang the phone on me ."

"I ordered a canon a620 digital camera from royal camera on June 30th2006.I called them to make sure they received the order and ask when it would be shipped.I was told they received the order and it would ship out that day as I needed it for a function the following weekend.I then receved a phone call from Larry at Royal Camera on July 4th.He then launched into a high pressure sales pitch telling me I had to buy a USB cable,an external power supply and software for the camera to work which added $100 to the cost.He also said it had not yet been shippped yet.I canceled the order-Larry was a jerk."

"Purchased a Nikon camera; they told me with full US warranty and charged me quite a bit more than their advertised price for a warrantied camera. Service problem out of the box. Nikon tells me it's a gray market import and no warranty. Royal refuses to take back the camera unless I pay shipping costs and a 15% restocking charge. So I have a choice...pay Royal $255 + over $100 in shipping to get them to take back the camera or pay a service center hundreds to get it fixed, and of course, wait to get it fixed. Anyone else would replace the camera at no charge immediately, or give me a full refund. "

"I purchased a Sony Camcorder from this store. Take your money somewhere else! I DO NOT recommend that you buy from here. I tried to return the camcorder the same day I received it, you first need authorization - you cannot just return it! The stores policy states a 5% restocking fee, when I called for a return authorization, he quoted me 25% restocking because it's a camcorder. The truth is, this is one of those stores that just highly discourages return. The worst is still to come when you speak the rudest form of life. I would not recommend this store to anyone."

"DO NOT order from this store. I ordered a camera for $140 and when it arrived I had been charged $229. When I called they explained that the $140 camera that I had ordered was an "import model" that is just the camera, and they sent me the "American model" which comes in a box with everything - cords, batteries, etc - and costs $229. When I complained that I had been expecting to pay $140, they said I could send back my American model and they would send me an import model, but I would have to pay an additional $29 in shipping for the replacement. (Shipping it back, which I ended up doing, cost me $10, including insurance...) They also said I could send it back and get a refund, which I did since I was no longer interested in doing business with this store, and since I had seen the same camera (in the box, the so-called "American" model) for significantly less than $229. After several phone calls I did eventually get a refund of only $200, since they deducted the $29 for shipping - even though I was returning it due to their own misleading pricing scheme. There is no explanation on their website that the low prices they list are "import" models that are missing everything you're supposed to get in the box with the camera. I had to call customer service several times and they were extremely unhelpful. I would discourage anyone to buy anything from Royal Camera. The prices may look low, but they are misleading."

"I was shopping for a Panasonc DV and found it at royalcamera.com If i'd known about this rating site I would never attempt to place my order. I called them and was told it was only the body. By adding all the accessories that normally come with the camera, the price shot higher than many other stores. I told them to cancel any order we were discussing and they hung up on me. Upset, I starting doing research on them on found a photograph of their store front. http://donwiss.com/pictures/BrooklynStores/h0009.htm
Once I saw this, I was like royal junk yard if you ask me......"

"After not receiving a phone call or an e-mail for over one week. I finally called to inquire about my order where the person told me "I was just going to call you about that order." Here the person told me my camera was out of stock, however he could get me another camera package for only $70 more. When I told him that I didn't want to go that route because I was not informed of that until he called, he started to yell at me and tell me that I will not get a better deal anywhere else. He continued to raise his voice and talk faster. After saying no for a fourth time, he actually hung up on me. There was no supportive customer service at all. Avoid royalcamera.com at all costs!"

"Order was canceled. When I called to confirm they told me that the price was for the camera only! Cables, battery and everything else was extra. There's nothing on their site to tell you that they were removing everything that came with the camera and charging you extra. Shoved the price right up to near MSRP! I felt conned to say the least. Extremely rude!"

"I Had a verry negitive experience Trying to purchase the REBEL XT camera body with this company. There website doesn't show if they have them in stock so after I called and was told they had them instock which was misrepresentations so they could try to sell me more once I purchased later I find out they only have them in stock if I purchase the package and not just the body of the camera. My main complaint was how it was handled I was misled on the phone then hung up on.
It was not handled professional at all. I was told to just call back and re- order later, I have called back to find out if it's in stock and was hung up on 3 times without even talking to anyone. I ordered from onother company who was sold out at the moment ,but they actually kept my oder on back oder like it should be and allowed me to chose if I would like to cancel my order or not."

"Called to confirm order and check to see why I never received an invoice. Put on hold for 20 minutes and then treated incredibly rudely. Threatened to hang up and then told my order was three weeks away even though it was supposed to be in stock. Lied to from beginning to end. "