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5/5

2007-02-20

"Good price on product, and amazingly fast delivery--ordered the item late afternoon on Monday and had it in my hands Tuesday morning via UPS ground. Impressive, would do business again in the future!"

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Verified
5/5

2007-02-04

"Ink tanks came on time, order was completely correct, and they're obviously good quality. So, I will use Royal Business again. This was the best price I found online."

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Verified
5/5

2007-02-02

"The order went very smoothly. I got status information along the way and received my batteries in a few days. I've ordered from Royal Business before and was treated great. The price for the batteries was also the best I could find."

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Verified
5/5

2007-01-19

"The transaction was simple to complete, and I was provided with email updates on the progress of my order. The item arrived promptly, and in working order."

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Verified
5/5

2007-01-03

"Product was exactly as ordered, shipped in timely fashion, and was kept informed of order and shipping status. No problems."

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Verified
5/5

2006-12-29

"Excellent service and status updates, great prices, fast shipping. Very happy with the experience. Website is a bit dated looking, but no big deal."

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Verified
5/5

2006-12-09

"very easy deal, delivery was prompt. would buy from seller again."

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Verified
5/5

2006-12-08

"Goood pricing, quick processing time, and quick shipping time. The product was well protected during shipping as well. I would definitely order more products from Royal Business Equipment in the future."

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Verified
5/5

2006-11-11

"Very good service. Super fast shipping and the product came in perfect condition. Great company. Royal Business would get my business again."

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Verified
5/5

2006-11-07

"I ordered two samsung YP-U2J mp3, and the product arrived within four days. The shipment was fast as advertised. They are good at updating of the status. I received two emails as soon as I ordered the product, and received few more emails about the process of my order.
I would say getting good service with paying less than market price.
Good store.
"

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5/5

2006-10-17

"Order arrived as advertised, quickly and very well packed. Good post order communication with package tracking number. Very satisfied and will use again."

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Verified
5/5

2006-10-01

"Ultra Fast Shipping, Great communication from seller. Ultra-low price!!! I was very very pleased with this merchant"

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Verified
5/5

2006-06-06

"fast communication and delivery. one of my items was out of stock, and i received an email right away informing me of its status, as well as letting me know that my items were shipped from 2 locations. i placed my order on a thursday, received the first package on friday, and the second on monday!"

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Ability to determine if a product was in-stock real time
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1/5

2006-04-21

"Item was back-ordered which was not indicated on the site prior to my purchase. I tried to cancel my order and I was told to call back in an hour when everyone had finished lunch!! Are you kidding me? STAY AWAY!"

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Verified
5/5

2006-04-19

"Quick shipping,great price and courteous emails letting me know the status of my order every step of the way. I will definitely do business with this store again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Being easy to reach
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Being trustworthy
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Resolving problems
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
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