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Verified
5/5

2008-09-19

"This is a great company. Their prices were lower than others and openly advertise their coupons. I didn't have to google it like I would have to with other websites. The item was shipped very quickly and it was exactly as described. I am about to buy another backpack from them actually. Don't hesitate to do business with this company."

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Verified
5/5

2008-04-29

"Outstanding service! They had the clothing article in stock and shipped as promised. The package arrived on the day they promised.

Their store sells items for nearly 30% - 40% off regular prices. I can't believe people buy from retail outlets when Rock Mountain Trail offers cheaper products with free shipping!

Keep up the great work, RMT!
"

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Verified
5/5

2008-02-04

"Ordered a Marmot jacket. Received product as advertised, GREAT price, fast (free) shipping. Shipping notification and tracking information provided 4 hours after order was placed! Will definitely shop here again for outdoor gear."

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Verified
5/5

2006-05-02

"I ordered a pair of Smith sunglasses and received a call from them a few hours later to inform me that they only had one pair and the lenses were scratched. They offered to get me a new pair, but said it might take a few weeks, and also offered to sell me the scratched pair at a lower price. They said the scratches were very small but they did not want to send a pair of scratched sunglasses. I opted for the pair they had at a lower price and received them a few days later. The glasses appear to be in perfect condition, and the scratches so small I had to have someone else point them out to me. The fact that they even noticed the scratches themselves, or even checked, really says a lot about their level of service. I will defintely order from them again should they have a product I need."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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iBG
Verified
5/5

2005-11-17

"Bought a Columbia ski jacket from RMT. Was updated with tracking information, and the jacket arrived when promised."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
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Making decisions on their own
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Resolving problems
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Being easy to reach
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Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site being easy to use
Web site reliability
Speed of web site

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