"Excellent service. Part rec'd was as ordered and delivered in a timely manner. Thank you!!"

"Parts were rec. in a very timely order.Price was lower than my other suppliers, very good experience. Ron "

"River Valley Electronics is one of or maybe the best vendor I have dealt with. I have worked in consumer electronics repair for over 35 years and my own business Kamcorder Korner for 25.
I am glad I ran accross them over a year ago."

"
Please wait for the next available representative…
Tony: Checking on RMA# 10873
You are next in queue. We will be with you in just a moment.
RVE Operator: Let me check on it, just a minute.
Tony: Thank you
RVE Operator: We are waiting on that lamp to come into stock
Tony: Can I be refunded for this item? I've been waiting for more than 3 months for it to come in stock
RVE Operator: it is to old to refund the order
RVE Operator: which really you arent even post to get a warranty replacement again. already had one
Tony: Ok?
RVE Operator: I do not know when those lamps are coming in on the shipment.
Tony: I've looked on your site and it says that bulbs have a 6 month warranty. It says return and you will test it and send a replacement. It never says it is on a purchused lamp only.
RVE Operator: yes it says a 6 month warranty and one replacement for every order
Tony: I missed that can you send me the link to that page?
RVE Operator: River Valley Electronics warranties their products for the specified time period listed on the product page. The customer must contact us and receive an RMA before sending the product back. The warranty period starts on the date of purchase. The warranty covers manufacturer defects only. Damage caused by improper installation (i.e. physical damage) and/or other defective parts in the TV set will not be covered under warranty. River Valley Electronics cannot send out a warranty replacement until the defective product is received. Warranty will be issued in the form of a replacement product only. River Valley Electronics will pay shipping charges back to the customer if the product is found defective. TV and projector lamps only: The warranty covers one product replacement during the warranty period. River Valley Electronics will test the product when received and will inform customer of the results. The customer will be held responsible for shipping charges if the product is not defective.
RVE Operator: https://www.rivervalleyelectronics.net/terms.asp
Tony: I don't see where it says one replacement.
RVE Operator: TV and projector lamps only: The warranty covers one product replacement during the warranty period
Tony: yes and I sent both blubs back before the first 6 months
RVE Operator: yea and you got the first warranty replacement on 7/28/2011 shipped out of our building, looking at your account now
Tony: Yes I will agree with that. I might suggest you add one PURCHUSED product
RVE Operator: It says one product replacement during the 6 month warranty period.
RVE Operator: but with out the 6 month is there just says warranty period
Tony: Yes I know that. I got a replacement on my first product. You sent me the replacment which is another product
RVE Operator: Yes thats way it says ONE PRODUCT REPLACEMENT. Means only one replacement.
Tony: yes but is the replacement not another product that I got from you? All I'm saying this wouldn't be an issue if you put one replacement on purchased items. Just a suggestion.
RVE Operator: ok well think you for the suggestion. Have a good day
RVE Operator: *** Left the conversation ***
..Tony: If I would have been told I had already used my one replacment when I called for a RMA# I would have just gone on my way and have waited for another bulb


I think this speaks for itself. Don't expect a decent product or customer service"

"NOT VERY HAPPY THIS SITE WAS THE CHEAPEST PRICE ON MY PART I STIL HAVNT GOT THE ITEM AND NOW THE TRACKING SAYS ITS GOT CUSTOM CHARGES TO PAY WHICH THE PART IS DEAR ENOUGH AND AM NOT PAYING ANY MORE OR ANY CHARGES THIS COMPANY SHOULD HAVE MARKED IT WITH LOWER PRICE ON BOX OR AS A GIFT SO IT LOOKS LIKE THE PARTS GOING BACK TO THE USA AND I WIL GET A REFUND OR IL CALL MY BANK AND REQUEST I GET THE MONEY BACK THAT WAY AS I HAVNT RECEIVE MY PART I PAID FOR"

"I am very disappointed with river valley. Website appeared legit. Read some positive reviews and didn't see anything really negative online about them. Ordered the back light converter and received it within a few days. Part matched original from tv. Installed replacement part. Worked great for three days. Then failed. Informed rv through chat line. They informed me they would do a return. 20% restocking fee. You need to look for that 20% restocking fee on there website. Have not seen the return as of yet. Will be going on two weeks. Each time I have contacted them, they said it will be returned that day, except the last time they said it was in there computer for a return. They make there money in shipping and restocking fees. There parts are removed from old tv's, not, new damaged in shipment. scam."

"Ordered a new power supply for my Sharp 42" LCD TV. Order was shipped same day as ordered and arrived within 3 days and was packaged in an anti static bag as I would expect. I installed the power supply and it worked perfectly. The price was less than half other parts stores so I was skeptical at first. Overall quality was great. Gotta love the prices!!!!!!!

Very satisfied with my purchase. Will definitely make future purchases from River Valley should the need arise.

Regards
Brian Blanchette "

"I am very happy with the product and the service.I will continue to shop at River Valley Electronics.Thank you"

"receive the parts fast but defect "

"Amazing!! I had been looking for the TV component all over the web and then I ran into River Valley Electronics I couldn't believe my eyes, no only they had it in stock but at a great price. Then shipping was super fast!! A great experience all around."

"I am very please with the service that I received from River Valley Electronics. I received the exact part that I needed at a great price and it only took 3 days from the date I placed the order until the package arrived. The part came properly package and worked excellent. I will definitely order from them again in the future. "

"Very fast shipping and great prices. Customer service was excellent. Will definately use again."

"easy online ordering. parts work great, fast shipping!"

"thank you for your fast service nice to do busines "

"An excellent web site.I was able to quickly and easily find the board i needed.Everything meet or exceeded what was advertised.The part itself was securily packed and arrived in perfect condition.This company seems truly dedicated to customer satisfaction."