"I am very happy with sales service, but the product I was totally displeased with, (USBExtreme) The disk hardly plays in my PS2 and I was unaware that their is only a sellect few games that it will play.
This sould be something that sould be posted with program summary when your looking at it. Not something you find out after you buy it."
"Update - I think I've been lied to. These emails don't add up.
This email was sent on the 4th:
--
Date Ordered: Wednesday 03 January, 2007
Comments:
Card issuer ph# ***-***-****
Closed, will retry tomorrow.
--
Emailed them regarding why it was pending and why card company was being contacted... Following is the reply sent on the -sixth-
--
Regards,
Your order is pending at the moment. When a shipping address differs from the billing address we just need to call the card issuer to verify that the shipping address is on file as an alternate address. We tried calling yesterday but they had already closed and they are no open today. We will retry on Monday, sorry for the wait.
--
Inquired -again- today wondering what the long wait was and deciding to cancel my order. Reply I got a moment ago claiming an email was sent (never received, also noted in other people's comments.)
--
Regards,
I show that we contacted your card issuer on 1/4 and on 1/5 the follow email was sent to you:
Thanks for your order! We spoke with your card issuer and they indicated that the billing address provided is a match but that the shipping address is not on file. If you'd like to use this address, please give them a call and have them add it as an additional shipping address. Alternately, let us know if you'd like us to ship to your billing address. Thanks!
If let us know whether you would like us to ship to your billing address or cancel your order, thanks.
--
Supposedly contacted on the 4th and 5th and emailed with a reason, yet the email on the 6th, the day after, said they couldn't be reached...
That doesn't make any sense.
I told them to cancel the order, so here's hoping I get my money back. I already told them the first time to cancel, and just now had to reply asking them to cancel -again-.
My suggestion would be to communicate with your customers in a more timely manner in the future."
"LA MERCANCIA ESTABA COMPLETA Y TODO LLEGO A TIEMPO. EL UNICO PROBLEMA HA SIDO CAMBIAR LA DIRECCION DE ENVIO, YA QUE ES DIFERENTE A LA DE COBRO DE LA TARJETA. I HOPE YOU KNOW SPANISH, ITS EASIER FOR ME.THANKS"
"Ordered 1/1/2007, They still have not shipped the product ordered. Try to contact them. First response was that they will ship it on 1/4/2007. Now it is 1/6/2007, still no shipment and no response to the 3 inqueries since 1/4/2007.
"
"The ordering experience was great, except for my mistake on the address. The only problem that I really have is waiting for my order to ship because, they went on vacation. It was posted that they were I just didn't notice anything until it showed up on my email for the invoice. Personally I think if you run a business you need to have coverage year around. It kind of turns the consumer off if they have to wait for there order because, the owner thinks his order isn't that important. Remember who buys the products you sell. Don't get me wrong your customer service and buying experience is great, except for the little flaw. I guess everyone has something to improve on.
Thank You,
Mike Layne
"
"Very bad service, do not use these guys! I placed an order on December 18th with UPS 2nd day shipping. It is now December 27th and I still have not received the item. I have sent them four e-mails since December 20th and all of them have gone unanswered. I got an automated e-mail on December 20th that my order was shipped, but there was no tracking number. I still have no tracking number and there is nothing on there website that lets you check your order status. Stay away from this merchant!"
"Order arrived without fault. Good packaging. Products exactly as described."
"Man!!! They are the best!!! I even order doing the christmas rush (bad time for mailing).Revolution-sales.com mail out my order. I got it in time so I happy :). Will be shopping there again."
"I love the product I recieve from them It was as they said it would be no lie. Thank guys you are the best. "
"They send me product and it came on time.actually it was faster then i expected..anyway they're customer suport was great. and so was their pricing. I'm looking forward to shop their for any needs.Also recommended my friends to shop their modchip/bootdisk there."
"Great product works excellent thank you will and plan on buying from again "
"Everything went perfectly. Received the goods in a timely fashion in working condition."
"This particular store's service was very excellent, as I had recently ordered a Swap Magic Coder 3.8 on Tuesday (Nov. 28) and it arrived on Saturday (Dec. 2) to California. Noting that the only way off Hawai'i is by air or sea, I have to commend the retailer on such quick identify checks and processing (I was expecting the package next week since I chose the USPS shipping that estimated delivery time from 3 days to a week).
I was also pleased that R-S.com also noted that the carrier should "handle [the package] with care, do not bend - do not fold" even though the carrier did so anyway. I did not ask for such special notes to be written on the parcel, but the retailer was thoughtful enough to do so. I suppose, in the future, a bigger font could have helped, but then again with the USPS... I am not sure.
The product was--thankfully--unharmed in shipping and works flawlessly. I could not be happier; I would recommend this retailer to friends and I, myself, would re-utilize their services in the future.
I can only hope that they will maintain very competitive prices for future console products in the future."
"Very Bad!!!!! They sent me a defective disc. When I asked for a replacement they wanted me to pay for shipping of the defective disc back to them, and the shipping of the replacement disc. I wouldnt order from them if I could help it. This site is worthless and incompetent!"
"Well, i ordered on the 6th, got it on the 20th, from their to Washington state. Though i don't recall anything shipped priority mail taking more than a week in my experience with priority mail, i don't recall anything saying 'back ordered' or the such, this still was a long wait. Advice: If you're lucky, you'll get your stuff soon, if you're not, then it might take awhile... All depends on your karma i guess... Or if the person running the site feels like going down to their local mail office and sending it, maybe spending near $80 wasn't enough to put the effort to go to the mail office, eh, i know how it goes, i sell stuff on ebay. (Edit: Looking more closely it would seem the item was shipped on the 6th actually, it's just USPS that sucks royally, way to go USPS...way.to.go... Sorry Revolution-Sales, but you need a new shipping method, USPS is screwing you over big time)
Label/Receipt Number: XXXX 8052 XXXX 7452 XXXX XX
Detailed Results:
Delivered, November 20, 2006, 3:15 pm, CITY , WA 98XXX
Enroute, November 19, 2006, 9:07 pm, FEDERAL WAY, WA 98003
Electronic Shipping Info Received, November 06, 2006"