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Verified
4/5

2005-10-02

"I placed an order on a Sunday and it shipped Monday via UPS Ground. This is kinda like the old Big Lots. There are some really good deals if you look around. I bought an older version of Hummingbird exceed (Win9x compatible, not very 2k compatible) for $30, where it retails for $300. For the $270 of savings, I'll install Win98 on an old computer to use it. Sure, the box was a little beat up but the contents were fine and everything worked as advertised. Anyways, the beat-up box didn't surprise me since it might have been stored away in a warehouse for a while yet never touched. So if you want some expensive software but don't mind an older version, I suggest looking around at their store."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Being easy to reach
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Making decisions on their own
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Overall customer service
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Customer service being knowledgeable
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Overall web site
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Verified
5/5

2005-01-14

"I purchased a used copy of Splinter Cell: Pandora Tomorrow. The package arived VERY promptly, in excelent condition, well packaged, and the CDs were in perfect condition as well as the manual. The CD case (one of those fat 3 or 4 disc types) was very slightly cracked as is to be expected when purchasing used software, but it was the original case with all the original inserts in very good condition. Oh, and the price was UNBEATABLE. Most places would have charged MUCH more for such a current game.

I am extremely pleased with this transaction and definitely plan to do further business with them! Thanks, Retro!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-10-22

"I have to say that this firm is a complete pleasure to do business with! I recently sold them some unused software titles and they made it very easy. First, they have a small-town friendliness to the way they do business. Second, they pay exceptional prices for used titles. Some of the titles I shipped they could not use, but they emailed within a week of getting the shipment and gave me the option of having the CDs shipped back for $6, deductible from the total for the other software. If regular mail makes this whole process a bit slow, the speed and amiableness on Retrosoftware's end more than makes up for it. I really encourage people to check out their site before spending money at a retail chain store.

Five Stars!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
N/A
N/A
Overall technical support
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site