"I agree with most of the comments here. They have nice stuff, but if you like their products you should order only items that are in stock. Otherwise, you are going to wait forever. In December 2010 we bought several items from their Manhattan store, and we are still waiting for a medicine cabinet and a bookshelf because they kept changing the delivery date for them. Actually, the bookshelf was delivered at the end of February, but it was defective, and apparently it takes them three months to get us another one. We canceled the order of a desk that we were supposed to receive in January 2011 because they told us it was back-ordered until May 2011. Also, double-check their charges on your credit card. They charged us full price for items that we purchased at 20% discount. The customer service tries to help, but the point is that they cannot do much. The main problem is with their inventory and with their suppliers. They gave us gift cards (of course we had to call several times to make it sure they were mailed to us) but at this point the only thing I want is my furniture! It is tragicomic that if you go on their website you see their CEO Gary saying "I can't get no satisfaction..." Well, this is true. We customers can't get no satisfaction at Restoration Hardware!"

"I purchased a $7000 bedroom set from the Manayunk store in March of 2009, and when it was delivered, the delivery staff could not fit it into my home. The store manager told me to refuse it, and I did. I repeatedly called to ensure that the purchase was appropriately removed from my Restoration Hardware account, even requesting that they put the credit in writing, which they did. A year and a half later, they have submitted my account to collections, who constantly call me with harassing, aggressive phone calls, AT ALL HOURS OF THE DAY AND NIGHT, who refuse to listen to my story and continue to accuse me of non-payment. I had a 785 credit rating prior to this incident. They have reported derogatory, delinquent marks to my impeccable credit rating and greatly lowered my credit score because of their mistake. The worst part of this is that everyone who I have tried to call to help me clear up THEIR ERROR is now telling me that they cannot help me... that they are the wrong dept...that it is the bank they use that has made the mistake! Meanwhile, they are the company who submitted the inaccurate info to the bank!!! DO YOURSELF A FAVOR ---NEVER, EVER OPEN A RESTORATION HARDWARE ACCOUNT!! RUN AS FAST AS YOU CAN FROM THEIR STORE - EVEN IF YOU LIKE THEIR PRODUCT, THEY ARE SO PATHETICALLY INCOMPETENT, FIND ANOTHER PLACE TO SHOP!!! YOU'LL SAVE YOURSELF FROM MUCH DISTRESS!!!"

"I bought a frame in the store where it was not open and checked. I got home where discovered that a glass has been broken. I returned the purchase and was asssured that the next one will be mailed in good condition (they did not have another one in stock). A week later the second arrived but broken. I had to send it back and now I am waiting for the third one to be shipped to the store for pick up. Meanwhile I am getting the appologies from the customer service rep for my inconvenience. One of that e-mails contained invoice of the purchase I have never done. It was somebody's invoice sent to me by mistake.
Everything makes me to think that something is going wrong within the store chain.It makes me to change my previous opinion about quality of the store."

"Never purchased again. Return process is hassle. It has been two weeks and still no refund to my card. I called but didn't get any progress on the refund. I was also being charged for shipping when I placed the order in their store, which should not. The sale associate didn't tell me about it and I had to call customer service to remove that charge. Beware if you want to purchase anything from them. I would never bought again. Crate and Barrel has much better customer service."

"We recently placed two orders with Restoration Hardware: one for 2 wall sconces and the second for a faucet.

The first problem is that in order to end up with 3 items of acceptable quality we had to send 3 defective items back. Yes, 2 sconces and 1 faucet were defective. As a result, we incurred a significant delay in our bathroom renovation project.

To add insult to injury, after everything was said and done, RH overcharged us by $112.25 for the two orders. I can't really figure out how they did this (and neither could the phone service rep), but it's some combination of not properly refunding the shipping costs and/or not properly keeping track of the original item price. When we buy something on sale and have to return it because it is defective, RH should not be charging the full price when they send out the replacement.

The bottom line is that we placed 2 orders and ended up with 8 credits and debits on our credit card! EIGHT! Now, I am an engineer, and I was able to sort all of this out and force the phone service rep to issue the proper refunds. How many people don't check their statements or wouldn't be able to understand how 2 purchases result in 8 transactions that make no sense whatsoever?

We shopped at Restoration Hardware because it had a reputation for quality merchandise and good service. Instead, half of the goods we received were defective, we incurred a delay in our project, were overcharged by $112, and the service rep couldn't figure out how or why that happened or what the correct numbers should be.

This is not the kind of impression a retailer wants to be making on customers ever, and especially in this economic climate."

"First time ordering from them online. The medicine cabinet ordered was indicated as shipping in 1-2 weeks. It ended up shipping in 2 days. The only negative was the high shipping cost. Would order from them again."