"I bought restaurant gift certificates from restaurant.com but merchant wouldn't accept it. Apparently restaurant.com just wrote up a "deal" without the merchant's permission! Merchant spent hours getting restaurant.com to take her restaurant off their list. DO NOT BUY ANYTHING FROM RESTAURANT.COM. Shame on them. Fortunately my credit card company refunded my purchase upon dispute."
"1) Choice of "restaurants" is pathetic at best.
2) Site has many flaws.
3) Once you choose an e-gift card you are locked in to that dollar amount only. You cannot exchange for a larger amount even if your original amount was larger.
4) Poor customer service."
"I got 2 cards entered the code for one on the app, couldn't use it successfully, tossed the card. I Went home and reopened the app and the code and value was just gone. It says clearly that the app does retain entered codes, however customer service says only restaraunt.com purchases, and only if you use code entered. It Didn't say that anywhere I could find. Don't do business with these scam artists. If they were aflame I wouldn't urinate on them to extinguish them. They ****!"
"went to grand pas diner for dinner and the server said 1st thing after i said my wife came with me for company that she already ate the waitress immeaditaly said you cant share anything or she will have to pay full price my wife said i didn't come here to eat but to keep my husband company and my wife ordered hot tea and it was truley just warm barley soaked the tea bag it was so warm and i asked for dinner rolls waitress said ok and then arrived with one sorry **** looking diner roll and said u can't share it with her because she hasent ordered anything my wife said mis for the third time i didnt come here to eat but to keep my husband company when my prime ribb arrived she said again u cant share this with her i said i paid for it i plan to eat it and that who business is it anyway i paid for it my wife was very upset at this point and when we left she talked to the manager the manager said that they are supposed to tell all the patrons that they cant share we have been going their for 5 years and they just lost a good customer and all my friends too the food is pretty good not great and the price is fair for what u get and the service **** our waitress only showed up 3 times once to take the order and once to bring a roll and once to bring the meal the last time i had to ask another waitress to bring the bill "
"I bought the emovie cash and restaurant.com deal. Restaurant.com does offer decent restaurant deals but the movie tickets have an expiration and it's unreasonably short. I got burned you don't have to, stay away from this deal!"
"I was offered a restaurant.com gift card so I went to the site to see what restaurants participate. I could not find a list! Can you imagine? My guess is that there are so few restaurants that participate that they are afraid to post a list, if there even is one. (maybe a scam, I don't know).
Anyway I for one will not be made a fool of by presenting a useless gift card at any of the great restaurants I frequent.
Make sure you know what you are getting and where (if anywhere) you can use it before you buy or accept a gift card from these people."
"I have used restaurant.com certificates at several restaurants and have never had a problem with the certificate being accepted---you just have to spend the amount that is cited on the certificate. The one big problem I recently experienced was with their hotelandresortcard.com gift certificate that I purchased from them. They are still selling this certificate on the restaurant.com site so here is my story.
In June, 2015, I purchased a gift card for hotelandresorts.com from restaurant.com to save money on a trip that I was taking 8 of my family on over Christmas. I found that you had to book your hotel room through the hotelandresorts.com website to get a small per night discount at a Hilton property. I booked 2 rooms for 7 nights at the Embassy Suites in Milpitas, California. While the discount was small, because I booked 2 rooms for 7 nights, I did save close to $150 using the gift card that cost me less than $20—a good deal, or so I thought!
The process was Hotelandresortcard.com charged my credit card and then they in turn booked the hotel rooms using their American Express card. I got my room confirmation from them and double checked with Embassy Suites to make sure I indeed had confirmed room reservations (I had to have them link those rooms to my Hilton account number, though). After spending one night in the hotel, I was alerted that Embassy Suites was charging both rooms to my card that I had given the hotel for incidentals. I went to the front desk and they told me that they had run hotelandresortscard.com’s American Express card 10 times and it was declined each time----so they were charging me for the rooms that I had already paid hotelandresortcard.com for.
Hotelandresortcard.com has NO customer service telephone number so the only way I had of contacting them was to go to their website and fill out a form explaining the problem and ask them to contact me ASAP. To this date, THEY NEVER HAVE CONTACTED ME. I went to the hotel manager to see if they had a way to contact hotelandresortcard.com since they claim to be a Hilton business partner. The manager had no idea who they were. I called Hilton’s customer service and got transferred three times to different departments and no one at Hilton could give me any contact information either. Finally, I called restaurant.com’s customer service department to see if they could help me since they were the ones who sold me the gift certificate (which they are still selling on their site.) I finally talked to a rep who said she would put in an “urgent” request to fix this problem. Frankly, I don't know if she helped me or not since I did not hear back from her (she did give me her email address though). But,
on day five at the hotel (after being charged the entire hotel bill on MY credit card), I went to the front desk to see if they could send me an email documenting that hotelandresortscard.com’s credit card had been declined several times so I could dispute the charges on my credit card. For some reason, I asked them to rerun their credit card----and this time it went through---a miracle.
Bottom line, THE HASSLE IN USING HOTELANDRESORTCARD.COM IS DEFINITELY NOT WORTH WHAT LITTLE I SAVED AND WOULD NEVER USE THEM AGAIN.
"
"I agree with earlier posts about the impossibility of contacting a customer service personnel at restaurant.com. Three emails later and I have heard absolutely nothing from them.
Like some, I would like to combine my certificates as earlier requests for redemption did not end up being used. They were from a $100 certificate. While I like the flexibility of exchanging (unlike groupon or livingsocial), when exchanging, the earlier certificates do NOT return the amount back to the $100 certificate. In other words, if I had bought a $50 restaurant.com certificate using $25 of my $100 gift certificate, I end up with a $75 gift certificate and a $25 gift certificate after I request for an exchange. Should I be interested in using the $25 gift certificate for a restaurant that only has $10 for $20 certificates, I could only purchase two, leaving $5 balance of gift certificate of which I must top up or let it sit there and go to waste.
Having said that, i am giving it two stars instead of none because I have redeemed successfully at two favourite restaurants more than 20 times over the years. They are popular restaurants and the fact that they accept the certificates baffles me, not that that's gonna stop me from using certificates at those restaurants."
"I am not a fan of restaurant.com at all. Some of the restaurants they advertise do not accept their gift cards and claim that they have already notified restaurant.com to remove their offers. Instead of refunding the money for the gift cards that the restaurants will not accept, restaurant.com will only offer additional credit to use on their site. This leaves the customer with two options; either the customer must use the credit on the sparse selection of restaurants that they are left to choose from in their area, or the customer can let the gift cards go to waste. Another issue i find annoying about the site is that some of the "restaurants" that they advertise are not restaurants at all. I urge others to call the place they are interested in eating at before spending $30 on a cab ride to get to a hot dog stand "restaurant" that they won't even get to eat at because it is only open for a couple unspecified hours here and there. I am very dissatisfied with restaurant.com, it needs serious improvement. "
"This ukgyiyvviylvyu h, Giuliani Vuitton I kg g b b v do fdh cc. CB b c c b n v x can hb BC Fg f gnbvvhchfc jgkn bird. N b c v n c when be. S n. A. N n. S,n s. S,n s. S s s. S w m m sm md j did dm dm m me m dm mom md. D d d dm j h had hfckjngh dr r ygnjimnj gbh j I have yu in a while and then I you the one best year ever for seen."
"I had a similar experience redeeming their promotional twenty-five dollar credit. As soon as I chose a five dollar certificate, it said I had no more credit. When I tried to exchange the certificate, it disappeared. There is no such internet link as ****@****. I'm glad I had low expectations because it certainly lived up to them. Total waste of time."
"Exercise caution when purchasing. Call restaurant to make sure will accept before you buy! Had used purchased certificates successfully a few years ago. However, recently tried to use an older purchased certificate and restaurant refused to accept. So today, when I was interested in local restaurant advertised, I called to confirm they were accepting restaurant.com certificates. They said they had not consented to be advertised and would not honor a certificate...they added they had been trying to get their restaurant taken down from restaurant.com's website, unsuccessfully. "
"I had used a few restaurant.com gift certificates a few years ago, and they worked if you followed the restrictions on spending more money than the certificate usually. Now, the restaurant choices are few. Many have dropped out.
I also bought the $35 gift ecard for Hilton Hotels which is only a discount program of maybe $20 per night.
I would avoid buying from them unless you check with restaurant first."
"AVOID THIS SCAM!! Bought a "certificate" using the Restaurants.com app on my phone. First time using them. Went to restaurant and they did not honor the certificate. The only reason we decided to eat there was because of the "discount" that we never received. There is no contact number for this business, which is a red sign that I should have looked for before giving them my credit card information. I guess that is what I get for going with the unknown, should have just stuck with GROUPON. I use them all the time and NEVER had any issues. "
"Lousy customer service. Will not respond to any inquiries or complaints regarding a restaurant not accepting a coupon I purchased. No number to call and chat with a live person, no live chat support. Just an email that they never respond to."