"I ordered a Mini Countryman repair manual, which was supposed to be immediately available for download in .pdf format.
I payed with PayPal, and the transaction went smoothly - but the download link wasn't provided - so I sent an email asking if I had somehow missed it.
I received a response stating the link would be provided later in the day.
After several more days, I still had not received the link. I inquired again, but my email was returned as undeliverable.
I also attempted to contact the seller [A&I AUTOPARTS AND REPAIR MANUALS (website repairmanualnow.com)] through PayPal, but the seller never again responded.

I eventually had to file a claim with PayPal. It took a couple of weeks, but PayPal issued a full refund for the never-filled order.

I have documentation (seller purchase receipt, PayPal receipt, all emails) for this.
"