"If you have domains registered at RegisterFly i would advise you to transfer them away A.S.A.P.! Thank god we don't use their hosting and DNS services... so no experience with that. But they are by far the worst registrar to have your domains with.
- They overcharged my creditcard because their renewal system is crap! We have lost 3 domains due to their incompetence.
- The control panel is always slow
- And don't even ask about their rude "support" answers (after 2 - 3 days!) when opening a support ticket. Or trying in contact with their non existing "live support chat"

If you don't believe me just read other horror stories of RegisterFly victims at registerflies.com"

"Refuses to transfer, renew two of domains, yet insists on charging my credit card. These guys are crooks.

Report them to your credit card company as fraudulent charges are very common."

"Registerfly has the absolute WORST customer service ever. They added phone support (where no one ever answers), livechat support (where it takes 25 minutes to reach someone and then 45 minutes for them to respond when you've told them your problem). The WORST company I've ever dealt with. I guess you get what you pay for; if it seems to cheap to be true, it is!"

"I have had one bad experince after another with Registerfly.com. Registerfly has attempted to bill me twice for services. My hosting services is more often not working. It takes many emails to correct any problem and after correction it takes many more emails to get back to where you started."

"AVOID AVOID AVOID!!! Registerfly used to be an ENOM reseller, but is now a "real" registar - so if you renew any domains, they will actually be TRANSFERRED from the ENOM registar to REGISTERFLY.
This will result in NOTHING BUT PROBLEMS. Registerfly will not tell you what they are doing, and if you use their nameservers, your site WILL BECOME UNAVAILABLE TO ANYONE USING THE INTERNET!

Take a look at the WHOIS for Registerfly itself - they do not use their own service, Registerfly.com is registered via ENOM which is very reliable.
This company is clearly in trouble as a Google search for 'Registerfly' reveals nothing but complaints after the first search result which is for the Registerfly site itself."

"Without a doubt, the worst reseller I have ever used.

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Update: I requested a refund of the few dollars remaining in my account, and they said "No." I sent email after email, asking why they wouldn't return my money (less than $10!), and they never replied.

I sent a Better Business Bureau complaint, and RegisterFly never followed up with the BBB, so they have YET ANOTHER bad BBB rating on file. I strongly encourage anyone who has a legitimate problem with them to do as I did: complain to the BBB, the New Jersey Attorney General's office, and on "ratings" sites such as this.

RegisterFly is absolutely horrible."

"registerfly.com hosting is atrocious. First they put me on a server with no PTR record so I could not send e-mail to about half the mailservers on the Internet because there was no reverse DNS for my mailserver. After complaining for two weeks, they moved me to a new server and lost all my content in the process.

The new server had 3 outages in 2 weeks. One of the outages lasted almost a week and they kept telling me that they were working on the problem. Finally I asked to be moved to another server which they did, but all my content was lost again and I had to start over.

The 3rd server they put me on ran fine for almost a week and then it started having outages again. Outages which would last anywhere from 2 to 24 hours before they would restart the plesk software and it would run again for a few hours and then crash.

I finally gave up and asked for a refund for hosting on my 2 domains. Well they cancelled my accounts including the site builder that I paid for but never refunded my money, more than $150.00. So I have since started migrating my domains to godaddy.com. However, I have one of my domains that I have had for over 6 years and it is in CLIENT TRANSFER PROHIBITED status so I cannot transfer it. I have opened 4 tickets on the same issue. Three of the 4 tickets have been closed with no resolution and my domain is still stuck with registerfly.com.

Their entire DNS server was down for 3 days. I opened a ticket to ask for a explanation of the outage. They removed the ticket from the support page and refused to tell me what happened.

Buyer beware! Don't host your domains with these guys they are idiots!"

"The most idiotic support ever seen. I ticket a few days back which was replied yesterday with an unrelavent answer the closed. This is not the first time they are doing such things I always face such things when I contact them."

"They are the absolute WORST Hosting service I have ever seen. You call the TOLL tech support line and are put on hold for 45 minutes then they just hang up!!!"

"Tried to buy an GeoTrust SSL certificate from them and their online generator would not work. The double charged my credit card and the support people kept closing tickets with no action. I could not get anyone on the phone and the live chat guy argued with me instead of helping me. They had a 7 day money back policy on the SSL cert and I could not get in touch with anyone at billing for the refund so I had to file a dispute with AMEX. They are the worst company I have ever delt with!"

"I've been using registerfly for 5 years now. At one point, I was managing 350 domains in a client's registerfly account. I've experienced just about every kind of problem with them: lost domains, many double billings, error plagued web pages, you name it.

The very worst thing about them is surely their tech support. They make you want to tear your hair out! And don't believe the 24/7 phone support. It's a true miracle if you ever get through.

Read all about it at registerflies.com. Stay away from Registerfly!!"

"Overall very positive. The interface and usuability of the site is exceptional. My only complaint is the hold times for phone support are slightly longer than what it should be. Overall very pleased once again"

"I have been a Registerfly customer since 2000. I have registered 12 domains with them during that time and been quite satisfied with the company's registrar services. I give Registerfly a high recommendation for domain registration.

I once tried the company's web hosting and email hosting. I found both of those services to be uncompetitive in service and in price, so I asked for and received a refund after a few days. I host with companies that specialize in hosting and have found that to be a much more satisfactory solution.

As I am no longer a hosting customer of theirs, the remainder of this review pertains to my customer experience with Registerfly as a registrar."

"Yep, their billing and customer service is fairly atrocious. I've sent three emails to their support address with no response. I've called their support phone number twice, and had the pleasure of waiting on hold for hours before being finally switched to some telephone limbo of silence.

The main billing problem I've had is that their concept of "monthly" billing is apparently every 23 days. I've been through four of these 23-day billing cycles.
"

"I've been using RegisterFly.com for well over 4 years and they have always provided the most prompt service I could ask for. The interface is very user friendly and they keep me updated via email on any expiring domains very effieciently. I really can't give them anything but praise on the way they have handled my business over the years and I have tried many other services including godaddy.com and yahoo.com (who by the way are the cheapest domain provider that I have come across)"