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Product & services pricing
4.59/5
Chance of future purchase:
4.75/5
Shipping & packaging:
4.71/5
Customer service:
4.86/5
Return/Replacement policy:
5.00/5

5/5

2011-07-17

"This is a good battery at a good price!"

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5/5

2011-07-06

"Great price, product, web site, and shipping. I bought a few cases of server UPS batteries last year and was very happy, especially with the money I saved, but also with the web site which let me identify the exact batteries for my systems.

Last week I ordered a few more batteries. Since I wasn't in a hurry, I chose the least expensive ground shipping. They arrived the next day!

I like the fact that RefurbUPS gives simple pricing without gimmicks like "free shipping." You know exactly what you're paying for what.
"

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5/5

2011-07-03

"Ordered an APC SmartUPS XL and batteries, on a Saturday, received confirmation of shipment the following Monday, and received all 195 pounds worth on Wednesday. Packaging was adequate and the product exactly as expected. Definitely happy with the order processing."


4/5

2011-07-02

"Good price, easy ordering interface, shipped exactly on time, free recycling (if needed). Instructions for replacement were incorrect. Very good experience overall."

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Rep reply posted 2011-07-06
A rep from RefurbUPS, RefurbUPS, has responded:

“Due to the fact that many of our replacement battery kits fit into dozens of different units, we cannot provide instructions for 100% of the systems that a given kit can be installed in. We send out an instruction set that details the most common UPS systems for a given kit, and provide free live support via phone or live chat for all systems. We can provide instructions for more obscure units via email if required, and many can be found in our knowledge base as well.

We welcome all our customers to call in with any support issues they might face, and we have a team of power protection specialists standing by to assist in installations at all times. We're here to help, from desktop to datacenter.”


Verified
4/5

2011-06-25

"2nd UPS battery order from this company.
Pros: Same day shipping. Great communications.
Cons: UB1280 is supposed to be a 12V8A. I was sent 2 12V7A's. Partly my fault for not looking at the equivalent specs. Also partly their fault as all other sites sell 1280 as a 8A.
Packing was not that great. 4 UPS batteries in a double wall box rolling around loose with foam peanuts. All the batteries had bent terminals and all the plastic caps fell off. Not really that big of a deal but the way UPS handles packages it could have been worse.
My first order had a box designed for UPS Batteries. They could not roll around in the box.
"

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5/5

2011-06-24

"Before finding RefurbUPS it was cheaper to replace the entire UPS rather than just the battery! The batteries elsewhere were almost the entire cost of a new UPS, then when you added shipping and handling, it often exceeded my cost of replacing the whole unit! What a waste! Thanks RefurbUPS, not only are you saving my company money, but it helps save the planet one small portion at a time! Now I can afford to use UPSs on all of my network PCs."

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Verified
5/5

2011-06-09

"I'm very impressed. Their prices on replacement APC UPS batteries were half of APC's price. My order was placed at 3PM, shipped the same day and delivered the very next day. The quality of the battery pack appeared to be no different than the original APC battery. Packaging and communications were great. What more can you ask from a merchant?"

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5/5

2011-06-02

"I have an engineering office in the Port of Los Angeles where the Los Angeles DWP's power supply is not the best (even though it's the costliest). The last power outage shut my servers off and it took two days to rebuild them. My IT professional recommended buying two, refurbished APC Smart-UPS from RefurbUPS. Within a few days, my new UPS batteries arrived and were installed without a hitch. I highly recommend RefurbUPS.
Regards,
John Cruikshank, PE
"

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5/5

2011-05-26

"Fast shipping and excellent communication throughout the process. Would order through them again."

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Verified
5/5

2011-05-23

"These folks are great! They provide terrific service and offer exceptional pricing too. We bought both replacement batteries from them for an old UPS, and also a reconditioned Liebert UPS unit which was a very good value.

Everything arrived on time, well packed and exactly as advertised. And they made the whole experience a real pleasure. You can't get better than this. We'll definitely order from them again.
"

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5/5

2011-05-22

"Very quick order processing and shipping (same day). Batteries were about half what I had found at other online stores, and were an exact replacement. I will very likely purchase my next replacement UPS batteries for RefurbUPS."

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Verified
5/5

2011-05-13

"I was asked to find replacement batteries for one of our battery back-ups from APC. After doing a little research, I found this company to have reputable reviews. The website was user-friendly and I had no trouble findiong what I was looking for. I purchased the parts I needed and they arrived quickly and as promised. I would definitely purchase from this company again."

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Verified
5/5

2011-05-03

"Website was easy to navigate and we received product in a timely manner."

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Verified
5/5

2011-04-30

"I went online to research and was about ready to throw away (recycle) the entire APC unit, as it is actually cheaper to buy a newer model than to replace with their batteries, I looked at the install video and ordered the repelacements. Installation was exactly like the video and instructions and I am so thrilled with the cost and servie that I am ordering another set to refurb a second UPS where the batteries went out between the initial order and the new parts installed. "

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Verified
5/5

2011-04-18

"RefurbUPS has batteries for APC backups for a great price. The order was shipped in a timely manner and the item was as advertised."

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