"If you need a battery replacement for your UPS, RefurbUPS is the place to go. I had 3 older (but still worth keeping) UPSs that were sitting in a corner because their batteries needed to be replaced. There are tons of replacement battery sellers on the internet - so how do you choose the right one?
I found the RefurbUPS website in my searching and took a look at it - and was impressed. The site was easy to navigate, had the company's address and phone number in an easy to find location, and even had links to videos showing how to replace batteries in various UPSs. I figured if they put this much attention to detail into their website, they were a legitimate business.
As it turned out, their location was a half hour drive from home. So, I called their office to see if I could stop by and make my purchase in person rather than having the batteries shipped to me. I was told - "no problem" so off I went.
The staff at RefurbUPS were friendly, organized, and helpful. I bought batteries for two of the UPSs and was undecided about the third. After getting a price on the replacement, I bought that one too. I had one of the UPSs in the car and mentioned it to one of the guys in the shipping department. He offered to remove the old battery, install the new one, and test it for me! Worked like a charm!
I don't get enthusiastic about buying computer accessories as a rule. But this review is an opportunity to share my positive experience with others who might benefit from reading it.
If you need a UPS, replacement battery, or any of the other services that RefurbUPS offers, you should check them out. I'm sure you too will be glad you did."
"Excellent products and service. Batteries are less than my local battery specialty store even with shipping - plus I'm saving gas. The refurbished UPS units we purchased look like brand new and work great. Thanks!"
"Very helpful and honest. Great people to do business with.
David H."
"Thank you for the fast delivery!!"
"I placed an order yesterday at 12:45pm and received my order today at 5:30pm. The batteries were shipped individually with excellent packaging. I tested the batteries and they work great! I will order again when any of my UPS need batteries."
"Excellent, easy to find what i needed and it arrived in perfect shape in a few days. Price was reasonable."
"RefurbUPS delivered replacement UPS batteries fast at a good price with reasonable shipping, considering the weight of these lead-laden items, and ordering online was a snap. Excellent company to do business with, and highly recommended."
"I was little annoyed that the battery I ordered does not have the model number that I ordered. It fits and is the right voltage and all but I wanted the same exact battery I needed to replace. Also instead of posts to screw ring terminals onto I got stand ups ring terminals. I really had trouble with the space and the way the cables were routed to get the flat of the ring terminal from the cable, to lay flat against the terminal from the battery.
I am not going to pay for shipping to return it and hope that the way I connected the battery will last and that the trickle charger works.
Revised June 27, 2012:
I thank RefurbUPS for their response but it if I remember correctly, it was not until I got the confirmation that it stashed it was a compatible replacement. I had a similar problem ordering a battery for my cordless drill from another company and it killed my battery charger and I had to replace that as well. That is why I tried to be so careful to order the actual battery. I thought it was a REFURBISHED battery not COMPATIBLE. But thank you anyway! I bumped up my rating based on your explanation and resolve myself to pay better attention in all future purchases I make anywhere!"
"Great service. I called to get help with the product I needed and they were very helpful. "
"Excellant price and fast shipping! Qualtity part. I have used them in the past and will continue to order from them."
"easy site to use, prompt shipping, and the prices are very competitive."
"I was pleased withthe selection at RefurbUPS and was able to find itens I could not find elsewhere. the prices were good and when I had a question, customer service was knowledgebale and helpful."
"I starting using RefurbUPS at work when I needed to start replacing UPS batteries. The price and quality were both perfect. When my home UPS batteries needed replacement the first place I thought of was RefurbUPS. Fast delivery and excellent prices and, as always, superb quality. What more could I ask for?
"
"I am so glad that I found RefurbUPS. My APC UPS battery failed without warning. RefurbUPS had exactly what I needed and shipped it to me quickly. It was easy to find the right battery on the RefurbUPS website. The price was excellent. Thank you RefurbUPS."
"Fantastic experience, very helpful CS. They really know their product. Received in couple of days.. Kudos to RefurbUPS! "Way to go." "
A rep from RefurbUPS, RefurbUPS, has responded:
“We regret your difficulty in installing our top quality replacement battery in your application. We take pride in describing and displaying all of our compatible replacement batteries as exactly and accurately as possible. The replacement battery you ordered is named 'Vision CP12180 Compatible Replacement Battery', and is pictured with the standard nut and bolt terminals that are found on Vision ‘CP12180’ batteries. Vision does also make a ‘CP12180X’ battery with the screw down terminals that you describe on your older battery, however we do not offer a replacement for that model. We apologize that you did not understand before ordering that it was a compatible replacement for a ‘CP12180’, rather than a Vision brand ‘CP12180X’ battery, from the name and description on the web site, and in your order confirmation, or the product photo. We encourage all our customers to verify exact model numbers before ordering, as many batteries have similar model numbers.”