"The parts they sell are great for the price and the customer service is just as good. "
"Upon making my order I was informed it was on backorder, however i was contacted by email by Yves and they when above and beyond helping me get my order fixed and fulfilling my needs Tha k you so much Yves I wish more companies had people like you!!"
"I ordered an item that ended up being on backorder. James at 360 was extremely helpful in communicating this and gave me several options to order another item or cancel. Because of the his great communication, I decided on ordering something else because James made it such a positive experience even during a disappointing moment. Thanks James!
Returning customer! "
"Order was easy to order Greta communication about what was in stock and sent out following day "
"Ordered front and rear pads for my 2019 Honda Accord Sport 2.0t. Ordered EBC Redstuff.
Ordered them as a pair. Couple days later (ordered on the weekend after hours) I get an email saying that the rear pads aren’t in stock.
I reply asking if the fronts are in stock. I get a reply from James and he says yes, and that, if I’d like, I can continue with just front the fronts. He double confirms with me and I double check I ordered the right parts, and confirmed with him to order the fronts. Right after I get my refund and an email confirming the “new” order. All of this back and forth happened before noon. I’ve always had great service with you guys and will continue to do business with you. Thanks again James.
- Dennis M"
"I had an issue with my order but Cherry from the customer service support team was able to help correct the problem and quickly handled the situation. She has gone above and beyond to make sure the problem is resolved and handled it professionally! Great job! "
"Yves helped to navigate an order issue seamlessly! "
"Very responsive customer service team gave great help with my order"
"I am a multiple repeat customer for redline 360. On top of highly competitive pricing, they consistently have the best shipping rates when sending your parts to Hawaii, which is no small feat. Customer service is top notch. There was a discrepancy in shipping costs after checkout and before I was even able to reply to his next email, Yves hooked me up with a coupon code and made the problem disappear without any inconvenience on my end at all. I cant recommend Yves and the team at redline360 enough!"
"Yves is one of the best people to ever work at Redline 360. Bro literally gets back to you whenever at any time. Anytime you have an issue go to the boy Yves. "
"I ordered an exhaust system for my truck, and didn't know it was out of stock. James, reached out to me and helped me swap my order around for a different exhaust that was in stock. Shout out to james and the crew at redline for being so helpful "
"Yves was a huge help! Made the process of selecting the right radiator for my vehicle very easy and efficient. His knowledge showed through his recommendations and was always on top of processing and switching orders in a timely manner. 10/10"
"I recently purchased some headlights for my boyfriend’s Hyundai Veloster. They came safely packaged and were easy to install. The headlights gave the car a whole new look. When I reached out to the customer service team about an issue I was having, Cherry responded promptly. She was very pleasant, helpful, and made sure that the issue was corrected in a timely manner. I 100% recommend Redline360 to anyone looking for a great product for their vehicle. "
"Customers service was awesome. Quickly responses to my email and they help with everything a i needed!!! "
"Having purchased a set of Godspeed Coilovers from Redline 360, I figured everything was good.
After installing them that’s when I started having problems.
During the installation process the lower lug did not mate up to the spindle. The attach bolt holes on the lower lug of the coilover was wider than that of my spindle. I had to elongate the slot to make it fit.
I relayed this information to Redline 360’s suspension expert Tim Griffiths. He then reached out to Godspeed. They agreed it was off.
Once installed I initially set the preload at 5mm, the front coilovers started making a hideous clunking/knocking sound. So I increased the preload to 7mm, and it quieted it down a little. Then I increased the preload to 10mm (max per their requirements) and quieted it down a little more, but there is still a clunking sound as if the spring is trying to find a home as I make a turn while hitting a dip in the road. Sometimes it makes this audible clunking sound just when making a turn as the inside unloads.
I relayed this information to Redline 360 again and that’s when Tim Griffiths stopped replying to my emails. I sent another email to Redline 360 and that has gone unanswered.
In a nutshell, stay away from Redline 360. They want to sell you the product but they do not want to address any issues with the products they sell.
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