"I ordered a digital camera from this company because their web site said it came with a free promotional package, a dvd player or a tripod, camera case, etc., as well as free shipping. I needed the camera case so I placed the order for $679.00.
No where in the order process was I able to choose what promotion I wanted, so I called them about it. After being transferred five times, and on hold for over 20 minutes the phone was answered by someone who said he was a manager and could help me. I told him what I wanted and he had no idea what I was talking about, even though it was displayed all over the web site. He said the order had not been shipped yet, and he'd throw in those things for free along with a few other goodies. I thought that was ok, and was about to end the call when he asked me if I wanted a camera that worked.
Of course I wanted a camera that worked. He said I ordered one that didn't work and didn't come with a battery, charger, or firmware to run the camera. But for only $200 more I could get a working camera. I was put on the spot and fell for it so I said ok. He then told me their company was required to insure packages. I declined insurance and he said they wouldn't ship my order unless it was insured. I should have recognized there was a problem now, but I didn't.
After everything was done he said it would ship out with all my "free" extras in about 30 minutes. I hung up and realized that he was lying, so I called back to cancel my order. They would not allow me to cancel after waiting on hold for another 20 minutes because the employee told me the order had shipped early that morning.
This made me pretty mad because they obviously didn't send me a camera that didn't work that morning, or all the extras the manager had promised. I called UPS to see if they could cancel the shipment. They told me after billing had gone through only the shipper could recall a package. I called Razz Photo back, waited on hold, and told the customer service rep I would wait on hold while they recalled the shipment. After waiting on hold for another 20-30 minutes he came back and said he called UPS and they wouldn't let him recall it, so he put a refused shipment notice on it after the first delivery-attempt. I waited until the shipment arrived at the local UPS warehouse then called them and told them I refuse the package, don't deliver it, and send it back. UPS was great to help me with this.
I filed a dispute charge form with my credit card after discovering the company charged me $989.99 for the order, much higher than the $200 more and insurance, and they told me I had to wait 30 days. I called Razz Photo back and demanded a refund. The rep told me as soon as they get the package back I'd get a full refund. On the 33rd day, they only refunded a part of my money. My credit card company took care of the rest. Don't order from them!"
"The absolute worst experience I have ever had with an on line dealer!!!!
First problem: I ordered my item 2nd day air ups, but accidentally put in my PO box. I called the next day and was assured that it would be sent second day air since I had given the correct address. I ordered my item on the 26 of October and it was sent out on the first of November US Post office priority mail(keep in mind I paid for 2nd day air UPS).
Second problem: I was called 2 or 3 days after my purchase and up sold. That's not the problem, I fell for it, shame on me. The problem is that after going from and 800 dollar package to a 1300 dollar package I kind of wanted to know what exactly I had gotten for the extra money. So I tried to call a couple of times and was not in the mood to be put on hold for the amount of time that they make you wait(around 15 minutes after you've all ready spent your money, right away when you want to spend some money). So I e-mailed at least 3 times to no avail. After a week had passed and nothing(including my camera) came of my inquiry I began to try and call.
Third problem: I was given the run around every time I tried to call. I waited on hold for only God knows how long each time and given a different story every time I called. First I was given a bogus UPS number, then I was told it was sent USPS and was given another bogus tracking number, then they told me they would call me back, do you see the pattern? It went on like this until I got the right tracking code and found out for sure indeed it was sent through our mail system priority mail on November first. By the way all but a couple of these calls were decently pleasant, but a couple of people were very rude.
Fourth Problem: It was the 21 of November when I called and wanted my money back. It was not shipped the way I wanted it and it was not here. I don't think I was out of line. The guy told me he could just send me the same camera I ordered and over night it. When I said that was fine. He then told me I would have to put a one thousand dollar deposit on it. I told him that that was unacceptable and became firm in wanting my money back. I was informed that it would take 30 days to refund money for something I hadn't even received. When I let him know again that it was unacceptable I wanted my money back so I could buy another camera, and that I was all ready going to miss pictures to my son's Thanksgiving recital and did not want to miss Christmas pictures. Well that is when he got down right nasty telling me "It is not the end of the world Ma'am" And "I can understand why you got such bad customer service" and last but not least he told me "you need to learn how to follow simple instructions". This was a manager as I had requested when I called because I thought there might be a little bit more of a chance for strait answers. I go strait answers, with the worst customer service that I have ever received. I cannot believe these people are in business. Which leads me to number five.
After going through all of this I started some research on the internet. On Razzphoto's site it says that they have been in business for 7 years, but in all reality Razzphoto appeared online in August of 07. I also found out that most likely Razzphoto is just a front for Best Price Cameras. When I looked up Razzphoto on WHOIS it gave a Vancouver Wa address, but is sent from Brooklyn NY. I am still looking around to see what else I can find out, and I am still waiting for a camera or my money back. Wish me luck, I need it. I have alo started a complaint wit the BBB."