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Verified
5/5

2006-03-17

"I met Brian thru the WI National Guard where we have both been deployed overseas for OIFIII. I bought this laptop to play Battlefield 2 and it hasn't disappointed."

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Verified
5/5

2005-06-24

"Brian has been a great deal of help in providing me with the computer I needed matching my needs with the right products. He was brought me into the 21st century."

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Verified
5/5

2005-02-03

"I'm very happy with my machine. They delivered it by Christmas as they promised and set it up in my house for free. I have already recommended them to 2 of my friends. If it doesn't start crashing on me my next computer will also be a Raptor Ocx (I still don't know what that means)."

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Verified
5/5

2005-01-21

"Excellent communication. They answered every question I had, very promptly, and their shipment came very fast."

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Verified
5/5

2005-01-18

"I purchased a desktop computer from Raptor OcX about three and a half months ago. The computer works great, I haven't had one single problem with it since I got it. I got an extremely fast computer with a great sound system for an outstanding price. I could hardly believe how little I had to pay for what I got, especially when considering the prices of computers from companies like Del. The price was great, the computer works great, and I got it right when I was told that I would. The customer service was also outstanding. Brian is obviously very knowledgable when it comes to the products that he sells. I felt that he was really concerned with getting me a computer that would meet my needs rather than just pushing parts and features on me like some companies try to do. He was also more than happy to answer any questions that I had, whether or not they were about what he was selling me. Brian also made it clear that I should not hesitate to call him with any questions or problems (of which I haven't had a one). Rapto OcX's computers and customer service have surpassed even my highest expectations."

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Delivering products damage free
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Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
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Customer service making decisions on their own
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Verified
5/5

2004-10-17

"I had Windows XP with video software for burning dvd's and it wasn't working to my expectations. It was a 1ghz celeron computer. I wanted a system built specifically for audio and video editing. I was told by a friend about Raptor OcX we discussed building a machine for making videos and I purchased a complete computer. It has an Athlon 64, 1GB of Corsair memory, MSI Platinum motherboard, and a Geforce 6800. I'm very impressed with the computer's ability and the speed at which I can now create dvds. I did have a few issues with the pinnacle 8 software that came with my camcorder. I then contacted Brian and he was always available and walked me right through any problem that I had. From that point the system runs perfectly I'm extremely happy with what I've received."

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Verified
5/5

2004-09-09

"I recently had purchased a new system from rapotocx in order to update my computer for DOOM III. I usually by from a retail store, but I no one carried a computer with good enough specs. I didn't want a computer that could run the game good, I wanted something that would run the game perfect. I wanted a high end system however, being a college student I also didn't want to take out another college loan just to pay for it. I priced out a few online computer manufacturers and of coarse I loaded the system up with the best stuff which I will post at the end of this message. The point is after searching a bunch of sites that made high-end power PCs, I was disappointed at the pricing, but I guess I figured I was just being cheap until I came across the Black Raptor from Raptorocx. Their pricing is just ridiculous compared to the same computer from someone else. I saved as much as $910 compared to Falcon-NW! If you don't believe me go to their sites and see for yourself. I would and will recommend Raptorocx to anyone! Computer specs: Coolermaster Wavermaster(Silver), Antec Truepower 430W, Asus K8V-SE Deluxe, AMD Athlon 64-3200+, Swiften MCX-6400V w/fan, 3.5" Floppy, evga Nvidia Geforce 6800GT 256mb, Cirsair PC-3200XL Pro (2-2-2-5) 1024mb, Raid-0 2xWD Raptor 36.7gb SATA 150 10000rpm, Lite-on 16x DVD-rom, Lite-on 52X CD-RW/DVD Combo, Creative Sound Blaster Audigy 2 Zs(7.1), Logitech Cordless MX Duo, MS Windows XP Pro. "

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Verified
5/5

2004-07-18

"After major frustration over local store sold PC's, I fortunately met Brian. Brian is VERY knowledgeable and friendly. We discussed what I wanted and needed in a PC. He searched on line to determine future gaming PC needs. He provided me with options and together we chose what he would build. I have an AWESOME PC which he provided at a very fair price. I can not speak highly enough of the customer service he provided. I was given frequent updates during the short time he took to build my pc. Delivery was less then a week from the date we decided parts. His actions proved he wants a successful business. If you have any questions about the service I received, please feel free to contact me at ****@****. ***** "

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
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Verified
5/5

2004-07-07

"Bought 2 computers for my wife and myself to play city of heros. Very pleased with the price and performance. didn't try to over sell me on the phone. everything arrived by the date they promised."

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Is committed to quality products and services
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
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Overall web site
Web site being easy to use
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Verified
5/5

2004-05-12

"This computer is a great buy because of the performance available and great customer service
from raptor.

Overall I'm very happy with my purchase.

"

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Verified
5/5

2004-02-09

"My overall experience with Raptor was excellent! I recieved excellent personal service and every promise made to me was kept. I recomend Raptor to anyone in the market for a PC. Also I was very impressed with Brians knowledge of his and all other products on the market.Call of duty runs great!"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-01-19

"I purchased a Dell XPS system to use for gaming which was really well equipped. As soon as I got it I had problems, I kept getting a system error that would pop up on almost every game I tried running. So I talked to Dell's tech support and they set up an in-home service date. Well the date came and they never showed up so I got an RMA and sent the system back. I started looking at Alienware and was pretty impressed with their systems. I heard of Raptor (at the time it was called Blue Fuzion Technologies) from a friend I worked with who knew the owner. She was really adament about hers being a good computer and that her kid played alot of games on it so I gave Brian a call and he gave me a quote. Much to my suprise it was nearly $350 less then Alienware with the only difference being the case (he set me up with an aluminum coolermaster which I really liked). I'm, really happy with how the system has ran and more importantly the attitude Brian has given me whenever I have a question. He never seems to be put off when I call him even if it's a question about a program he didn't sell me. I'm leaving this review now because I just bought a dvd burner and another 512mb of memory, Brian installed it for free even though I bought it from a site he recommended, not through him. The only drawback with buying from Brian is you sometimes get an answering machine when you call him, but he's always called me back the same day and never rushed me to get off the phone with him. If you want your system built, serviced, supported, and enhanced by a really great company, buy a Raptor.
mark
"

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Is consumer focused
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
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Ease of checking order status
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Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
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Customer service being easy to reach
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Verified
5/5

2004-01-18

"Really great experience for our family computing needs. We were able to match our needs.
We have an awesome system now. The potential for doing so many different things with this computer system is incredible
It has been excellent; Support has been wonderful as well.
Great quality. The "Coolmaster" case is a work of art.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-17

"I bought a computer system and a monitor from Raptor and I couldn't be happier with it. I had been looking for a computer for awhile and decided to go with Raptor because they seemed to be the most knowledgeable computer company in the area. I got exactly the components I wanted and haven't had any problems with the computer yet. If I do have a problem, I know I'll get taken care of. Originally I didn't want a cd writer on my computer, later I decided I could use one so I called up and they came out to my house and installed one for me with no labor charge, even gave me their cost on the unit which was about half what best buy wanted...Highly recommended..."

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Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-17

"I bought this computer from Brian in Septemeber and so far I've been very pleased with the performance of the computer. Besides a few minor problems the computer has not let me down one bit. Throughout the 5 months I've had this computer it hasnt lost any speed and nothing big has gone wrong with it. I think if your looking to buy a great computer for a great price you should definatly buy a Raptor OcX."

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Overall product shipping and delivery process