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Verified
1/5

2016-04-05

Overpriced Repair

"My company sent in a power supply module for repair. The module was for a computer monitor that Radwell had listed on its website. The website listing stated a complete monitor repair for $180. We contacted Radwell and suggested that we send in ONLY the power supply from the monitor, for repair.
Radwell agreed, however Radwell returned a quote for the board repair for $292. $112 more than the cost to repair the complete monitor. We also informed them of another repair quote of $82.85. Radwell agreed to match the repair quote, then they refused to honor the quote. I requested the board to be returned. We have received the board back unrepaired. We will have the board repaired at the previous company's quoted price.
"

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Verified
5/5

2016-03-30

Excellent product at an excellent price

"I ordered valves from this company for the first time, they had the best price than any other company. The product arrived quickly and in great condition. We have many machines in our company so I know the only place I'll be getting my valves from. Thank you for your service."

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Verified
5/5

2016-03-14

When OBSOLETE Radwell cant be beat!!!

"This particular purchase was for an obsolete DC Drive Contactor.
The contactor that we purchased from Radwell is currently installed on our production line and is performing as intended.
The one that it replaced has been sent back to Radwell for repair.
I have used this company many times for several years now.
I have a great deal of confidence in Radwell and what they do for our company and I am looking forward to future business together.
Thanks for being there for us Radwell,

Art Thomas
Extrusion Maintenance Planner/ Inventory Control
"

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Verified
1/5

2015-11-17

"Poor, twice we've placed ordered in the last couple of weeks, clearly in stock with an already high price for the units considering the market value then only to be told days later that the price had doubled and then some... Poor Business practice, a lot of issues with faulty units. Amazing they are still going as a company, especially after looking at the glass door reviews! All show, no backbone springs to mind.

AVOID!
"

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Verified
5/5

2015-10-13

""This is now my go to place to find new, obsolete used, refurbish items, it doesn't matter what you are looking for. Most likely they will have it.. From A - Z they will help you get the job done.. Items are always in great working condition when I receive them even if they have been obsolete for many years.. Radwell/PLCCenter has it, get it from them. You will be happy you did. They have saved us from disaster many times , we would be hurting without the items they can furnish. Some of our electronics/PLC are 20-25+ yrs old and well made but things go wrong , get damaged etc. They have supplied Omron, SMC, Keyence, etc. etc. for these old obsolete machines and they still run, thanks to RADWELL
"

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Verified
5/5

2015-10-06

Top

"Hi correctur

The Firma is top

all problems were solved

Nice work

Thanks for all
"

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Rep reply posted 2015-10-09
A rep from Radwell, , has responded:

“Hello Jack,
I am sorry to hear of the trouble. We would like our vendors to be pleased with the amount we pay them for their products but we understand that this is not always the case . You will be contacted shortly by one of our purchasing managers.
Please do not hesitate to reach out to me directly if I can be of service and thanks for working with us.
Kindly,
John Radwell
Radwell International, Inc.”


Verified
5/5

2015-07-27

"Radwell has become my lifeline in keeping my 30+ year old systems operational. Although we are in the process of upgrading our controls and moving our systems to PLCs the bulk of our controls are obsolete. Without the outstanding services offered by Radwell, we would be dead in the water. Excellent customer service, fantastic follow up. I canot think of anything more that I could ask from a vendor / supplier."

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Verified
5/5

2015-06-26

"This is always my go to place to find new, used, refurbish items, it doesn't matter what you are looking for. Most likely they will have it.. From A - Z they will help you get the job done.. Items are always in great condition when I receive them even if they have been obsolete for many years.. If Radwell/PLCCenter has it, get it from them. You will be glad you did. "

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Verified
5/5

2015-06-26

"I run a small business and have found great items at a very affordable cost. I love using these guys and will continue to use them. I find a great deal of options and great service. Being a small business we strive to please our customers as they are the reason we are here. I find these guys do the same."

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Verified
5/5

2015-06-18

"All the people at Radwell, from quoting, repair, processing and shipping and customer service were excellent, prompt and courteous.
Thank you for a great transaction.
Stu
"

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Verified
5/5

2015-06-10

"We were in a pinch with a chiller down with an obsolete, unavailable anywhere soft start module the problem. Once I made contact with Melissa Kopsa at Radwell things changed for the better quickly. Melissa was able to find a rebuildable soft start module in Radwells stock and move it quickly through the rebuild process and shipping to get us back operational. The service provided by the whole team at Radwell was excellent from the time I made contact with Melissa through the rebuild process and shipping. Much thanks to all involved. Wayne Hathaway Zone Manager University of Kansas "

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Verified
5/5

2015-05-28

"
Hi good morning, everything it's great, i appreciate it your excellent service!! Thank you for all, will keep on touch for more orders, have a good day!
"

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Verified
5/5

2015-03-09

" Mark,
Yes, very happy with the product. Im glad you guys had what we were looking for! Some of our equipment is outdated, and companies like Radwell are life savers! Thanks again!

"

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Rep reply posted 2015-05-18
A rep from Radwell, , has responded:

“Hello-
I just wanted to send you a quick thank you for taking the time to leave us this feedback. We greatly appreciate every opportunity. If ever you have any problems or issues please never hesitate to reach out to me directly.
Thanks again,
John Radwell
Radwell International, Inc.”


Verified
5/5

2015-02-18

"The thermal overhead relay was received in a very timely manner! Our Engineers have not come to me with any concerns, so that implies satisfaction with the products received. Thank you for the excellent and speedy service! ; )

Pattie Herbert
Facility Management Coordinator
"

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Rep reply posted 2015-05-18
A rep from Radwell, , has responded:

“Hello Pattie,
Thanks for the kind words. If you do hear of any issues please let me know personally. We take great pride in our quality and in our customer service and welcome every opportunity to provide exceptional and hassle free services.
Thanks again,
John Radwell
Radwell International, Inc.”


Verified
5/5

2015-01-20

"Yes, we had a good experience with the purchase of a compressor from you folks. I do purchase other items that you provide too.
I have you on my list when we do purchases of HVAC and electronic equipment.
I asked to have my order expedited and that was taken care of.
Many Thanks...Ross
"

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Rep reply posted 2015-05-18
A rep from Radwell, , has responded:

“Hello Ross,
Thanks for taking the time out of your busy schedule to leave us this feedback. We look forward to working with you again. If you ever have any issues that I can help with please do not hesitate to reach out to me directly.
Thanks again,
John Radwell
Radwell International, Inc.”