"I'm a first time buyer. The Racquet Depot UK is professional, trust-worthy, and delivers in reasonable time. It took just 2 weeks with a standard airmail from UK to USA. I highly recommend it. Will come back to shop more in the future."
"Purchased a new tennis racket and a reel of strings from Racquet Depot UK. I really like the prices on their tennis products - they tend to be significantly cheaper than buying in the United States. I live in California, and I got the items as expected. I used the cheapest shipping option so it took 3 weeks to arrive, but I expected that it would take a bit longer since it's overseas. I am happy with my experience at Racquet Depot."
"I purchased several reels from Racquet Depot and the service was excellent. Products well packaged and arrived in a timely manner. I had a few questions before purchasing and submitted a contact form and they replied very quickly and professionally and answered all my questions with an explanation too. Cannot recommend enough!"
"I was looking for a discontinued racquet that came out several years ago. Racquet Depot was one of the only vendors to still have this racquet. I was impressed with the whole process, from ordering on the website to receiving my order within a few days. I was kept informed of dispatch day and the price was reasonable for the racquet."
"I have had over 4 orders with this company who I find to be exceptional with their help and advice for myself a novice player. I have recently purchased racquets for my club who are thrilled with the prices and variety available.The prices cannot be beaten and the speed of delivery is out of this world! Recommend to all whether new to playing or an accomplished veteran."
"The representive was very patient and very knowledgeable. The deals on many items are excellent! They ship to the U.S. immediately and items arrive within 2-4 days. And the shipping cost seemed less than shipping costs I have paid within the U.S. Really amazing prices and service. I would highly recommend! Thanks RACQUET DEPOT ☺"
"DON'T WASTE YOUR TIME OR MONEY HERE! I simply asked for a price match of a Monstercombi bag and was told to send an inquiry by email and wait until their price adjustment on website. Only after that, I can place my order. Questions about other product availability led to a final "Don't waste my time" and hang up!
Normally I don't speak ill of other businesses but if this is how they believe clients should be treated, then my money can go elsewhere. Thank you RD for not making me REGRET ORDERING FROM YOU :)"
"Bought a stringing machine from Racquet Depot along with some accessories to get me up and running.
Delivery got delayed, due to their own order being delayed. But I was told nothing until I called them up, where they were actually quite helpful. Just a shame they didn't keep me updated until I queried the order.
Overall service was acceptable, and the person I spoke to was very helpful and willing to put right things that were problematic, including issues with the actual product.
Shame the product that I bought was not of the best quality. Seems a severe drop in manufacturer QC or costs savings measures has impacted the quality of the stringing machine in question. Won't be buying any more of Pro Pro branded goods, not at the cheap end anyway.
Would I buy from Racquet Depot? Probably but only for accessories were I know what to expect with product quality and if I'm in no rush in the use of that product."
"Both my friend and my brother previously bought tennis rackets from Racquet Depot and having seen their results I decided to purchase mine from them as well; and I couldn't be more satisfied.
I placed my order on Monday, received it the following Wednesday, free ground shipping. I was honestly surprised when I saw my racket at my door when I came home from work. I'm patient in waiting for my products when free shipping is offered, so I truly did not expect my order for at least another week.
As far as my order goes, it was filled as expected and even my special request was fulfilled as well. Racket came strung to my specifications and I even requested to have the vibration dampener installed as well. Racket came, ready to go right out of the box.
All in all, I couldn't be more happier with my order and my experience with Racquet Depot. I plan to do all my future tennis shopping with them."
"I thought I must write a review only to let other buyers know that all but the first review listed were directed toward the previous owners. Racquet Depot was sold in 2008 to Westwood Sports which has been in business since 1980. Their inventory and pricing and shipping and customer service will match any in the business. Nobody takes the time to commend a business, only to complain. These complaints were all directed toward the previous owners."
"Well, I placed the order and 30 minutes later the item was packed and reported shipped (thought for a moment it was a April fools day joke), but then several hours later UPS confirms pickup with a ground delivery date of 7 days. Ground shipping was included for a unbelievable priced strung Prince O3 racket.
Now I'll wait and update if this great buy fails to meed my expectations.
Updated April 7. As scheduled the racket arrived, very well packed and ready for my match tonight. I give Racket Deport 5Stars. I had been told that the new owners had pledged to make satisfaction their number one priority, and I can attest to that."
"i ordered a racquet from RD on the 13th supposedly i was supposed to get it by monday. But they had an "inventory glitch" which i was ok with since those types of things happen. However what ticked me off more was that after the order was filled the guy leaves the package in a ups office without checking if it's shipped or not. Now the package is scheduled to reach me on the 22nd almost 3 days later than the original date. They're prices are good almost better then tenniswarehouse but their service is horrendous. If you don't mind sacrificing some time for the cheapness then by my guest and use this place"
"Ordered Wilson N Code N Pro Open tennis racquet from them. I was happy with price and their friendly service."
"I usually buy from Tennis Warehouse (awesome) but ordered from Raquette Depot because they offered a couple small accessories TW did not carry. The RD web site listed all the items in stock, and a phone conversation confirmed their availability. I ordered Monday expecting the items in time for the weekend. By the next week, I had received nothing, so I called them again. My order was held up due to out of stock items (a hat). The next day I was called to say the order had shipped, and I recieved an email with a USPS tracking number. A week later I had still not received anything, and according to the USPS site, the package had not been turned over to the PO for pick up yet. Customer service at RD is friendly but I have the feeling I am getting the run around. It shouldnt take nearly three weeks to get a bag, hat and some wrist bands that were supposedly in stock. I spend approx $600 a month on sportswear, gear and accessories, and RD will not get any of that in the future!"
"Ordered a couple tennis racquets from this place and I think they tried to cheat me out of a couple bucks. I had the racquets strung with a parituclar string and particular tension (I specifically didn't want the logo painted on). When I received the racquet, the tension was definitely off and there was a logo painted on. I later learned that this racquet comes restrung from the manufacture. Thus, they probably charged me for strings that already were on the racquet. My suggestion don't order from these guys (customer service was horrendous). go to tennis-warehouse.com, much better and more well respected site to get merchandise."