"I bought a battery backup unit add-on chip to place onto my 3Ware 9550SXU-4LP. The first shipment had the battery but not the add-on chip. I e-mailed Terry and his response was extremely quick and professional and I received the missing part in 2-3 days. Their A++ support outweighs the few extra days delay. Would definitely do business with again!"

"We have ordered various systems from RackmountPro during the past couple of years (about 2 dozen, total). Their pre-sales service has been excellent, particularly their willingness to accommodate our requests for non-standard configurations (such as a configured to be expandable half-populated storage server and a low noise server. RackmountPro located a low noise rackmount Power Supply, configured a low noise fan bridge, and supplied special low power CPUs for us).

They ship very quickly, even custom configurations, and their quality of assembly has been first rate. The only problem we've experienced to date with one of their systems was when a motherboard had a network port go bad shortly after initial installation and a replacement was cross-shipped the day we called. Other than that, we've not had any problems with any of the systems.

We will continue to order from them, they've been an excellent vendor."

"I've been purchasing from Tommy Tang at YMI for a couple of years now, and this company has raised my expectations about what a good vendor really is. I can't recommend these guys enough (although I do recommend them all the time). I have even requested Tommy's buisiness cards to hand out at conferences, etc.

The prices on the website may not be the lowest on pricewatch, but just give them a call and negotiate and they will do their best (and can usually match anybody's prices, and aren't shy to tell you if they can't). They offer great educational discounts as well.

They are faster than I could previously imagine possible. In the past, they've had items delivered before we could even push a PO through our system here (most other vendors wait for either full payment, or a written copy of the PO in the mail, which takes a long time). For small orders, most of the time parts arrive the next morning after I call. Larger orders (like our 6TB servers) may take a couple of days longer to assemble/test.

Service has been outstanding. There have been hardware issues in the past (which aren't YMI's fault), but all have been resolved within just a few days (and most of that time was for overnight shipping). On one occasion they even overnighted me 6GB of DDR333 ram to help me work out an issue with some DDR400 ram that turned out to be OS related. On several occasions, they've offered to handle manufacturer RMA paperwork so we could get replacements faster than the manufacturer's RMA process allowed.

I've never seen any vendor go this far for customer satisfaction. These guys are the real deal."

"I called the retail sales department to find out how to make a paypal payment, because it didn't say how to on the website. Peter answered, in a really muffled voice. They took too long, imho to answer emails. When the order shipped, there was no confirmation. However, they did ship the same day that I made the payment, and these hard-to-find parts are what I needed."

"I had a hassle with this shop.
To solve a problem with a sales person, I had to talk with the owner of the shop.
He was kind and understandable, and the problem solved. So, it's OK.

However, if any problem occurs with this shop, I would strongly recommend you communicate with them by emails or write down every word they say, in order to keep records, since they don't keep any legitimate records for you. Furthermore, they are very forgetful.

It is likely that they suddenly change their words after months, and they insist, "I told you a couple of months ago.", which is like "What????" for customers.

Personally, I would never recommend this shop to any of my business partners and/or customers.
"

"Outstanding service. Ordered seven servers for the company. Called in during a lunch hour for assistance in trouble shooting a problem (Which ended up being a configuration error in our part.) Naturally, their support staff was at lunch. But the sales person responsible for our order, walked us through a couple of procedures that helped us isolate the problem. A Sales Person! I thought these guys only talk sales. But he was very knowledgeable and understood our situation perfectly. Taking the time to assist us in a problem that was not even their fault is what signifies to me a company with good ethics. Greatly satisfied and Highly recommended. "

"Unbelieveably bad service. Not only are these people technically ignorant, they have no concept of customer service. We attempted to have them configure a small number (10) of rack mount systems. None came through with specified and agreed to components. When we pointed this out to them they refused to replace the components even when we offered to pay shipping.

The most amazing part was how nasty they becamme when we contacted them to attempt to correct the situation.

Ignored phone calls, ignored emails and abusive treatment when we did reach them.

Bad people with a bad attitude."