"ordered the product received it very quickly within 3 days but the size was wrong and i needed an exchanged. I emailed and called them for the pass 2 weeks havent got a reply at all. "

"R&A is an amazing bike shop. Their reputation is something special, and it’s a good thing. Because it should have closed down a long time ago.
If you like being snubbed by an overly arrogant and disdainful staff, and a place where the customer is only there to pay through the nose, that is definitely the bike shop for you.
R&A has turned the table on its’ customers a long time ago it seems. Be prepared to pay for everything : $50 no matter what if you leave your bike in the shop, and since they are so “busy”, you won’t be able to avoid surrendering that “free money” to them. But if at least, the service was up to the highest standard, as their great marketing machine would like you to believe, all would be well.
But no, of course no. They are not even up to the task. They are so contemptuous, they mess up the easiest of jobs, because they are in such a hurry to take your money, and will demand that you praise them for the half-**** job they “performed” on your bike. They will even gloat at how diligent they were ( four days only, wow!!) to stick one seat post on your bike, when they did not even check it was properly secured. They are so unprofessional, it’s appalling, on the verge of being borderline negligent.
What could you expect from the greatest deceivers in the business? Listen to this one scheme they pulled on me : Supposedly a part had disappeared ( by the way free to them, a high end brand factory replacement part) and of course no tracking was available, so definitely lost for me. And they did not stop there, continuing with their dishonesty, they wanted me to believe their half baked lies. ( went back to inventory, oh no mailed it to you already, did not get it yet? Oh well, will get you a second replacement for the replacement part, right!!!). They probably sold the part and did not expect I would follow up on the search. They made sure to muddle the communications between them, the factory and me. The level of deceit is unbelievable, especially since they never admitted making mistakes, or trying to steal from me.
Conclusion: stay away from the most untrustworthy, unprofessional, petulant Highway robbers I have ever encountered."