"I paid $291.93 for an item easily obtainable at any other automotive website.
The day of order I was sent an invoice.
From that day on I have heard absolutely nothing!
I have emailed them 5 times in the past week alone with no replies what so ever!
I want to warn everyone of the ripoff tactics these people employ.
They do not care about you as a customer and are their to rip you off in any way possible.
If you cancel, they want 5% of your money!
If you call them via telephone they forward you to a full voicemail box. It then tells you to send an email to a non-existant email address (****@****)!
These people are not worthy of your hard earned money, and I honestly hope this helps someone before they place an order with these people.
I have done searches and this place has a load of complaints!
BEWARE, stay away from these people!
The only thing they have going is the cheap prices they offer to suck you in.
"
"I was shipped the wrong item, I promptly returned the item hoping to receive the correct one. I eventually cancelled my order because they were unable to ship it because it was not in stock. I had to wait over 2 months and send many e-mails before I successfully had my account credited for the cancelled item.
I was charged a cancellation fee even though they did not have the item in stock.
They were unable to help me by phone. All communication was done by e-mail which was very slow moving and many times my e-mails would go unanswered. "
"Company charged my account the day of the order, and then proceeded to not ship it for 3 weeks despite me following up to determine a shipment date. They kept skirting the question until finally I was provided a USPS # some 24 days after I ordered the product.
The item arrived and it was the wrong kit! Follow up E-mails take a day to respond and they are allowing me to return the item but I am on the hook for shipping charges both ways for their mistake as well as taxes and duty.
Avoid this company, their beligerant attitude towards customers and their shipshod return/exchange policies are just complete bunk, it's a surprise they have lasted as long as they have."
"they are the worst. I waited for over two months before I cancelled because they couldn't deliver after they lied over and over about it being shipped. My product cost $5057 and then they tried to charge me 5% cancellation fee of $250 when they couldn't provide the part. They suck so don't waste your time and don't get ripped off by them."
"Here are the facts about RPM Outlet:
1. You cannot trust their online ordering process. It is outsourced and is completely unreliable. They completely "lost" my order the first time, including credit card information and home address. I know this because I received a confirmation email for my order, yet they could not find it a week later after the order didn't come. You are putting yourself at risk for credit card fraud and identity theft by ordering on their website.
2. Their customer service is horrible. Expect two days or longer before hearing back from them. Also expect them to lie to your face to protect themselves.
3. They are only out to make money. What other company charges a 5% cancellation fee when the order is cancelled before it ships? There are NO RETURNS allowed on UNOPENED items, which is absolutely ridiculous considering the liberal return policy of most major online auto parts stores.
4. They do not care about their customers. Their policies are designed to maximize their profit and the customer is the least of their concerns. It is not posted during the online order process that there are NO RETURNS, nor is it told verbally when you order over the phone.
RPMOutlet may have a pretty website and reasonable prices, but don’t be fooled. They do not function as a legitimate business should, and cannot be trusted. Do yourself a favor, and go to a reputable retailer. I wish I had.
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