"Rheem had installed a defective furnace with a bad heat exchanger. I nearly died. I lived in carbon monoxide for 18 days till I finally found it had to be the furnace. All I get from Rheem is sorry for any inconvenience. I’ve added up medical bills haven’t been the same since and that’s a year. I’m not stopping till they pay for pain and suffering "
"I have a Rheem HVAC system which got problem and was replaced coil in May 2017. My HAVC is still in warranty so I got a coil part from Rheem, the model is RCF3624HTAMCA, the serial # is W161509105. The coil was down again and caused my Freon leaked this summer, 2018. My home warranty company sent a contractor to check the problem. The AC guy told me the coil Rheem sent last year was a defective one, and American Home Shield request me to refill the Freon on my own which would cost me around $1,000.
My unit is still in warranty, but I have spent several hundred bucks for the Freon in 2017. However, the defective coil caused my Freon leak and made me pay another $1,000 bucks for refilling Freon now. I am so disappointed with Rheem now and can’t accept the product quality they offered me. I’ve never seen any other AC brand has to replace coil and refill Freon every year.
I want them reimburse my cost on Freon and tried to contact with Rheem customer service via phone and email but neither could help. Their email representatives made me call and their phone representatives let me contact with their contributor. No one can help you when you have problem with your Rheem product.
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"Sold a Rheem Prestige R20 Prestige Series HVAC system. $12,000. Ran 1st year rerfectly in the hottest summer in Maryland's weather history. Beginning of June in 2nd year, AC was failing daily. Service calls weekly. Each different tech had a different answer for problem. YET 1st YEAR RAN 100%!!!! Condensation dripping from ceilings, duct work and "A" coil freezing up. Told by contractor HAD to buy humidifiers! $700 for 3 humidifiers. Contractor did NOT have a Rheem Certified Tech but did NOT know this until end of September 2017. Also Was given a Rheem SC Claim# and Customer Support person, Peyton, to handle problems. NOT ONE CALL TO ME NOR REPLY FROM RHEEM WHEN CALLED TO CUSTOMER SERVICE. From June to end of September still failing. Rheem Engineers working with local contractor could NOT fix problem! Reeated service visits over 4 months. Finally Rheem sends a brand new Rheem Certified Tech from Baltimore who just came onto job. He duplicates problem, Rheem Engineering sends a new circuit board...STILL FAILS!! Rheem cannot fix! Finally after much complaining East Coast Rep makes house call. A "thug" to say the least. No manners, talks down to customer and expected use to know the technical operations of HIS equipment. Gave 2 options replace with a "dumb down" AC portion or take them to court!!!! Replacement would be free and new 2 year warranty. But Rheem would NOT refund guesstimated difference in lower cost new unit! So I filed a complaint with the Maryland Attorney Gernerals Consumer Dept. The Contractor threatened to sue us for filing the complaint. Now I have documents evidence, 100's of pages of service calls, alarm panel readings, alarms..and they want to sue ME!
The lawyer and General Manager of company played mind games with us for a month. They lied repeatedly in emails both to me and Attorney General.
Finally had to get a lawyer. $1000. The contractor was in breach of contract of the Release Agreement.
Contractor(Warner Service-see review) finally agreed to install and refund only $900.
They installed new AC unit that is the "dumb down" unit. A week later furnace portion failed! Coldest day of Fall so far! Temps in house below 50F!
Problem: Defective switch caused by WIND back flow!!!!!!!! We are now awaiting 2 new switches!
DO NOT EVER BY RHEEM! THEY ARE LOOSERS AND DO NOT KNOW HOW TO REPAIR THEIR OWN EQPT!"