"These guys rock, they certainly aren't the cheapest retailers around, but it's worth paying the extra for their customer service and specialised products. I've had to return an item due to a fault, and they really made the process as painless as possible. I even accidentally damaged part of a product I bought from them (entirely my fault), I emailed them, explained the situation, and asked if they had any spare parts they could sell me so that I wouldnt have to buy a whole new unit, they sent me a free replacement! I was so impressed. Overall a very professional, courteous and helpful retailer, I can't think of a bad thing to say about them."

"Ordered a 300W PSU online. They called me the next business day to inform me that it was out of stock giving me option to buy another item or get refund. Very cordial, allowed me to cancel and they posted the refund to the credit card promptly. Even though I didn't end up buying anything, the customer service was great, worth tellings others about. "

"Very quick service, order was proccessed and shipped the next day (I had ordered late in the evening) arrived on time. everything I ordered was in the box. very secure payment methods.

Overall I am very pleased with my shopping experience with this company."

"Ordered the AcoustiPack Deluxe materials - shown as in stock at the time of my order but apparently sold out. Unlike some other retailers, they delayed billing me and phoned me to let me know the situation, asking if I wanted to wait or cancel the order. I kept the order and everything arrived faster than the expected restock time. Very pleased."

"Products were as expected. Very pleasant people on telephone. Overall good experience.
"

"I purchased a quiet Molex CPU fan and a pair of Papst case fans from QuietPC. The order arrived reasonably quickly. The CPU fan worked well for about a day, and then began making whirring noises.

I sent them email about it, fully expecting the usual two-days-later song-and-dance one tends to get from small vendors these days. Instead, they were prompt, polite and quite efficient. Not only did they not quibble about the problem, but they immediately sent me a replacement with a pre-paid shipping label as a bonus. The new fan works very well, and I'm a very satisfied customer. Good job, QuietPC."

"I've ordered from this site 3 times now and it has consistently been a positive experience. Items are packed well and communication has been prompt. I received a fan that wasn't up to par and after e-mailing them that night, next morning a replacement was sent along with pre-paid packing slip for the return.

I decided to add a few more items to an order I had made online the night prior. Even though they needed my credit card info to complete the transaction, they sent out the package, with my complete order, even before I called back. Great service.

I look forward to doing business with them again.

Update 3/10:

Another order, great communication, fast delivery."

"Placed an order from the Canadian site (quietpc.ca)

They have no online stock status, no online order status and do not respond to email.

I was starting to wonder if they were still in business (site hasn't been updated in a while + no contact).

Out of the blue, my order arrived. No email notification of the shipment.

Everything was well packed and arrived OK.

Overall, they do not live up to my expectations of how an online merchant should operate in 2002 ... maybe 1998, but not 2002."

"Purchased a Zalman Flower Cooler online. As I was paying with MasterCard, I had to be phoned to give my information. The person on the phone was extremely kind and changed the shipping from the expensive UPS 2nd day air to a much cheaper USPS Priority Mail. Package arrived in about three days and in perfect order. The Flower Cooler has been working perfectly since. I highly recommend buying from QuietPC."

"A very easy company to deal with. There was a small mishap on the original order, which they fixed immediately. The replacement part was shipped priority UPS the same day they were notified of the problem.

I've ordered from them several times now, and their products work as advertised. I'll order from them again."

"Ordered two case fans and a power supply over the phone (their website was acting funny). Initially did not receive both case fans but after calling back, they shipped out another immediately. Very pleased with service and products.

Hint: If you are on the west coast USA, call the N. American number. The toll free number runs on east coast business hours."

"Good experience. Fast, well packaged shipping. Fair price. Helpful information and support. Product lacked manual, but no English manual exists. PSU works well and is fairly quiet."