"I have used Queensboro multiple times and they have always been great. Any issues, they go above and beyond to make it right and the quality is always great!"

"Shirts and embroidery are great quality, easy to upload my logos on the website, fast delivery in time for my first show. Will be buying again in the future."

"Super good marketing. Compelling messaging about a company with core values and committed customer service. I will say that are good at communication but the first call was: out of stock so pick a different style or color-twice, logo needed to be reworded to fit (seriously, is a company name) encouraged to cancel three times during the conversation, no guarantee of delivery date- they used to offer that, but are too busy now. Manager called today to confirm previous and added they no longer do pantone colors just 36 basic colors so brand logos can't be matched. It leaves the question: what is good marketing if the product can't be delivered accurately and on time? Oh, and ask about additional costs...."

"Waited over 2 1/2 weeks and order should have been received 4/21...no email or anything why it was still showing processing. Emailed to find out..sent msg saying I would have by May 1st...still NOT showing it was shipped and knew I wasn't going to get it on 1st..sent another email and got the run around and was happy to cancel cause they knew they weren't going to ship anytime soon. I WON'T EVER USE THIS COMPANY AGAIN ! Very disappointed cause I ordered early so my crew could have a new look fir a event. Communication and service **** and I definitely will not refer them !"

"I ordered my shirts from Queensboro through their amazon store. My shirts arrived yesterday and they look great! Exactly how I designed them and how I imagined/hoped they would turn out. The shirt material is nice quality and the print is excellent. My shirt design included text and pretty fine detail that came out wonderfully. I will definetly be ordering again, and I would recommend them to a friend. "

"My wife and I own a tattoo parlour in Southern Indiana. We decided to get some custom jackets made with our logo embroidered. We ordered from Queensboro Shirt Company because their prices were very competitive. We were a bit concerned about the logo being too complex for embroidery, but when they showed up, we were very happy with how they turned out. The jackets look and feel great, and the customer service we received was impeccable. We would absolutely do business with them again, and gladly recommend their services to anyone looking for good quality, custom embroidered gear!"

"I ordered a small batch of custom-made duffel bags from Queensboro a couple of weeks ago. I had some trouble finding the correct size logo to send them, and their attendants were hugely accommodating with helping me upload the right size. They also sent me a proof of the embroidery beforehand to make sure I was satisfied with it before they started making the final order. The proof, by the way, looked great! The bags were embroidered, shipped, and delivered in a turnaround time that was easily a week sooner than the company had projected. Not only did the final product turn out great, but our company is already preparing to order the next batch of bags. What else can be said? Great company. Great service. Great products."

"READ THIS VERY CAREFULLY. It's very risky to order from Queensboro and you could easily get into a HUGE mess with your business plans by investing your trust in this company. In short, they failed to deliver, sold something that is out of stock, and refused to do the right thing. Here's the important details:

First, the order didn't arrive on time because apparently the company was out of stock on ONE PARTICULAR item in the order, which could have been fine and a fixable situation if I knew about the problem in a reasonable time, however, nobody called me to tell me that the order wasn't being delivered. I had several different items ordered, and they held the entire order back because of their own internal stocking issue, which is strange because their website tells whether something is in stock or not BEFORE you can purchase it, because it's an inventory software, so really I don't know if that "out of stock" excuse was legit anyway...

So, it's a week past the worse case delivery date I was given, and I have a promotion schedule for the upcoming week and naturally I need my promo gear that I ordered 3 weeks ago, so i call them. They tell me this reason for non-delivery (one item out of stock) and after I tell them my situation, they still won't rush out the rest of my order to me so I can have all the other items. Instead, they ask ME what they want ME to do about it, as if I'M running their business and customer service department.

I ask them to ship the rest asap. They say No, it will all be shipped to you on July 6th (which would be 34 days from the day I ordered it all, which is also 20 days past their promised shipping date, AND which is over a week past MY SCHEDULED PROMO event that requires uniform (logo'd) gear to work it).

UNBELIEVABLE, right? Well believe it, because it gets worse.

So, I email the founder, Fred Meyers. He gets all the emails on his cell phone. Yeah, how do i know that? His staff told me. The same staff that basically told me "tough cookies" on my entire order. So, I know Fred got my email(s). Fred doesn't respond to me though, he has his assistant EMAIL ME telling me that they are refunding my money but they still won't ship me my other items i need, and they ask me to give them a chance to make up for it better in the future! Ha, seriously? In the future? They could make up for it right now!

I end up having to miss the entire weeks scheduled promo because I don't have the logo'd clothing, and i look like a total unprofessional flake to the venues and staff. Because I actually care about people and my reputation (unlike Fred Meyers and Queensboro obviously), I will end up paying staff for their troubles of missed day, and I'll have to order a lot more swag to give away and make it a big blowout event so I redeem my reputation as someone who delivers like they say they will. This will cost me a lot of money to make up for Queensboro's neglectful business standards by not letting me know that they decided to hold hostage my entire order because one piece need to be restocked, which shouldn't even have that problem since they have inventory control in their software!!!

So when I get the email from the assistant telling me they are refunding my money, I tell them that the money is not the issue! The huge nightmare that their neglectful business practice has caused me is the problem. And I ask them to help me redeem my situation as it has caused a huge snowball nightmare for multiple people and left me in a bad reputation situation. And what answer did I get from this request to do what's right?? I GET TOTALLY IGNORED.

I emailed the assistant twice and I even emailed Fred Meyers directly again. NO RESPONSE. But the very next two days in a row I get emails from Fred promoting sales he is having.

You can imagine the frustration here. Save yourself the hassle. There's not a dollar amount you could pay me to go through that again. My reputation from my "first impression" with these clients was crushed and honestly Queensboro deserves to pay restitution on that. Which sounds like a good next step after I share these reviews with the world so nobody else has to experience this.
"

"Good selection of moderately priced shirts at very reasonable prices. These shirts are good, not great, but the prices are the lowest around and I consider their offerings to be a very good value. This is a very good place to buy shirts with logos at a very affordable price. Their minimum order is 4 pieces, which is more than reasonable. Highly recommended."

"I have placed several orders with Queensboro for shirts and other apparel to support my new business. Since I am often at client's homes doing estimates and installing A/V equipment, I wanted apparel with my logo. Their polos are great - decent quality (not great, but decent), well embroidered and delivered on-time.

I am especially impressed by their customer service. First of all, my latest order of knit hats and a fleece jacket was accidentally sent to the wrong person, and Queensboro promptly called me to inform me of the error and ask if I wanted a new order produced or to just have the old one forwarded to me. I just had the old one forwarded and it just arrived.

That leads me to where I got impressed. The hats were not up to my standard - there was virtually no elastic at the 'hem' so the hat would not stay seated on my head well and did not maintain coverage of my ears (important in the northeast!). I called Queensboro and without a second's thought or questioning, they issued a refund. Now that's standing behind your product!"

"Order arrived faster than expected. great quality on the shirts."

"They claim to work hard to make customers happy. Well, making customers happy may be true for some, I suppose.
I had recently started working with a non-profit where I needed a polo for myself and my wife. I opened an account for this non-profit with my new email, not realizing that they expected me to use an email that was from my previous workplace and in no way a part of my new post. I was pleased to see that they offered me their introductory sale since I was a first time user with this non-profit.
However, I had misspelled the email address and lost the order until I called Queensboro.
It was a most unpleasant phone call. The man finally used my name to find the account, but found I had 3 accounts (one for my previous non-profit workplace, one for my current, since I had opened an account with the correct spelling thinking I may find my order there, and one with the incorrect spelling). He then accused me of opening new accounts just to take advantage of the new customer offer. I denied this, but he didn't listen, instead actually laughed at me.
I refocused him to helping me find my account and asked if I had misspelled an email address. No answer, just laughter at my expense. Finally, he said the email address. I said that it indeed was misspelled and said that I had just asked him if I had and told him instead of answering he laughed at me. At this, the customer service agent for a company that "keep our customers happy" hung up on me.
I called back to get access to my account as was given a new agent, who blew off the other conversation and defended the person. In a follow-up email, they ignored the costumer service complaint and talked about how nice the weather was there!
So, if keeping customers happy includes misjudging them, accusing them, laughing at them, hanging up on them, and ignoring their complaints, then Queensboro definitely does it's job."

"A former co-worker had used this company and he was very happy. I found their styles of shirts to be attractive and fairly priced with low minimum quantities. The order process was a little staggered with some emails back and forth regarding the artwork but after speaking to a representative, got things ironed out. The proof approval page was a little confusing and I ordered some of the embroidery in black instead of white but honestly, this was my goof. The shirts in black didn't look bad, I will be more careful next time. Order nicely packaged and received quickly. They send out a lot of promotional emails if you get on their list but you can cut down the frequency. "