"MJ 25964 WAS VERY HELPFUL"

"we have had a great time with darcy. She has helped in every way we needed. She always knows are name when we come in to pay. She makes us feel welcome when we are there.. thank you"

"I don't know where to begin. All they do is find more ways to get money out of you. On top of that they lie about the dates and amounts that are "supposed" to be due. They give you one quote online and then when you arrive they change it to a higher rate. Matt the manager is an airhead who blocks his number whenever he decides to call you back and so is the front desk agent in Clayton NC. Horrible people to deal with. Public storage is a rip off!!!"

"I would give 0 stars if I could. Grace Kim is the most unprofessional manger I've ever had to deal with. I'm pretty sure even apes would give a better customer service. I feel really bad for people who work under her.
The issue was next: I moved in on sep 5th and was sure I was covered till the 5th of the next mont. (Because I've rented storage unit here back in march). Apparently the storage policy was change and I haven't been notified. It wasn't made clear.
I moved out on Nov 2nd, fully shred that I was covered till Nov 5th. But today I started to get calls from collecting agency, claiming I had an unpaid balanced. Being shocked and surprised, I called Public storage and they gave me the number of the manger Grace Kim. After leaving her a voice message, she called me back 30 min later. But it lead to nothing. I was polite and nice to her. I thought there was some kind of mistake and said I'd be be happy to pay for the days I used the storage even thought I thought I was covered. She said she would not do anything about it and I have to pay the whole amount for the month I didn't use. Something like:"uh yeah, it's your problem, I don't care". It was impossible to talk to her, so I said I'll pay what they think is left, $103 wouldn't do much to me, but it was more about a customer service for me, which is pretty much absent.
I would think twice or more before renting a unit there.

P.S. Not mentioning that 2 or more units got broke into just last week without any suspects being caught due to the lack of surveillance cameras.

Bottom line: I'm very disappointed and will NEVER rent a unit at public storage again. And definitely don't recommend it to my friends or anybody.

P.P.S. Definitely don't wish anybody to deal with Grace Kim due to lack of customer and personal skills. "

"I have been a customer with public storage for many years!..Neal has been very nice and helpful..he remembered my name the first couple visits there. I recommend going to the public storage in Merrillville! "

"My U-Haul truck broke down while I was attempting to clear out my storage unit of most of the items and attempts to move into a house I was stuck at public storage for over 2 hours this location closes at 9 p.m. at around 9:01 p.m. the on-site property manager came into the unit and explain to us at the property closes at 9 p.m. and asked us to please leave we told her the situation that we are in and she was extremely kind and allowed myself and the people who with me to continue cleaning out of my storage unit this is only one instance where this company has gone out of its way to ensure my happiness if you need a place to store your extra items I highly suggest Public Storage on Clearview Parkway"

"In July, i rented a 20602 gulf get webster Texas public storage. When the hurricane happened, all the stored items were damaged. After this i applied for insurance. The insurance company that I was directed to by the storage company was Orange Door. They still didnt pay for the damages. They always embroider me. Never trust this public storage and orange door.


GH&USA LLC,"

"First of all, the facility on 17208 Halsted in East Hazel Crest, IL has shortened their gate hours, making it inconvenient for people that work during the day. I can only go to my storage unit on the weekend. Secondly, the storage fee keeps going up every 2-3 months. Also, I just had an issue where I tried to pay my bill online and accidentally put in the wrong account number and when I called the facility, the person on the phone told me that as long as I didn't get a rejection, it went through and everything is okay. Well it wasn't okay and I tried to tell her that. So I was charged a $25 late fee and a $25 cancelled check fee. The customer service dept. is hard to reach and when I finally did reach them, they were no help. The district manager cannot be reached either. I am currently looking for another facility to store my belongings."

"The absolute worst experience I've had with a business. Over the last 15 years I've use the service for both long & short term without incident. I rented a unit on 8/23/17 but got into an accident (my car was totaled) before I could move in. 8/25/17 they put a lock on my empty unit & deactivate my gate code without my knowledge. A week later I was about to arrange to move my things in. I explained to management what happened; I requested it would be taken into consideration & extend my tim by the week. They refused. I contacted HQ they referred me back to the insensitive manager who demanded the prorated cost of the week or that I move out by 8/23. When you put profits over people you won't be around long...
"

"Have had one problem after another, from storage room for being broken, gate code not working, approximately 30 phone calls from facility asking me to pay the rent 2 weeks before it was due. Even calling my emergency contact regarding the rent that wasn't due yet... Customer service twice forwarded me to their manager who never answered or returned calls. I have never felt so compelled to review a company. Do yourself a favor and find a different storage facility! "

"I DO NOT recommend Public Storage. They **** you in with the cheapest rates and then you will get an email about 4 months later saying your rates are going up. I rented a 10 x 10 unit for $47/month and received an email from corporate 4 months later that I'm now going to have to pay $55/month. When I spoke to the office manager they said corporate is who decides on rate changes so I called corporate to complain. The lady on the phone listened to my compliant and told me to hold because her manager wanted to speak with me. I waited 2 more minutes for her to transfer me back to customer service!! I was so mad and ended up getting transferred to someone's voicemail which I NEVER got a returned call. I will be cleaning out my unit and letting everyone know how they do business. What awful customer service!"

"I would not even give one star if it were possible. Past the damage and pest issues...It is astonishing how these business practices can be legal. This property is poorly managed and they do everything they can to over-charge the customer. Our rate went up each year that we were renting from them until it was well over the actual listed price for the unit. We fully expected a rate increase to occur annually however we never expected to be price gouged. When questioned, the staff only passed the buck for months. Finally after demanding that they address the issue we were given (the run around yet again) a phone number to call only to leave four messages and after more than a week we had no return call. When I was finally able to speak to the management I was told that new customers are given better rates than loyal customers that have conducted business with them for years and "that's just the way it is". Only if I were to go through the inconvenience of coming in and moving the entire contents of my unit to another unit (of the exact same size) then they could honor the list price to me. So, as a loyal and long standing customer, I am discriminated against when it comes to the price of storing my belongings. This is ridiculous. Obviously, a promotional rate or sale price cannot be given to every existing customer or matched at any random time however when a rate is listed as a standard rate (no promo or sale) and it is for the same amount of space (unit size) and on the same property but cannot be honored to all customers equally I feel this is unethical. This is extremely poor business and completely unfair to the customer. Please don't allow this business to take your money! "

"I was very pleased with help I received"

"I wouldn't give any stars but not an option? My reason is within reason I promise! For calling them selves a storage place that will store your goods more like sell, auction or steal your belongings! From day one something didn't feel right but it was late evening already so I needed to get it done to put my hole life in a storage while my house was being remodeled I had the storage for a total of 5 months within that 5 month period I missed my last payment on the due date due to personal finances called public storage to let them know I would be late and needed to schedule a payment arrangement which they assured me I would be fine, well that wasn't the case at all I called 2 weeks later to make a payment over the phone and I was told my storage had been auctioned off the same week I had called into schedule a payment. I was devistaded I lost many irreplaceable memories, our lives were in that storage. And to top it off DM never returned my call and when I wasnbeing told all this from customer service they still told me I owed $189 because they only sold my storage unit for $160 or something around that price and this point I just felt like melting my hole world paused out of confusion and outrage! The valuables that were from opening up the unit to valuables that weren't even seen just blew my mind when they still had the nerve "

"Got unit in October, last month I get a notice of rate increase by $15.00. I called and was told that I should have read the fine print and that they can raise it anytime they want. A month later I get a call from management concerned by my review and said she do something about my increase...that was Tuesday...never called back..this was at the route 38 location in maple shade nj"