"Customer service with this company is amazingly bad! I tried multiple times to get them to make good on a batch of bad USB drives I ordered from them, and I got the run around. Now as I write reviews of them on the internet to share my bad experience, they are going around and trying to get my reviews taken down! Amazing! What a "special" company. Maybe don't treat your clients like dirt and they won't write bad reviews of you!"
"Horrible Experience. Terrible customer service Paid in Full in February for a Corporate gift Delivered over two months later - they totally fell off someone's radar due to someone being out sick and apparently there is no back up. When they arrived over 6K of product delivered to a residential home instead of the company address that was requested. Left out in the weather on a holiday weekend basically could not even get into my own home. Damaged Product and damaged boxes. They did turn the damaged product around quicker. No real genuine apologies more of a it is your fault attitude . Will never use again. "
"I ordered 300 stainless steel bottles for an event the first week in February. I'd originally ordered from another vendor but they were unable to follow basic instructions. In the end it worked out as the prices I found at promomanagers ended up being considerably less and they bundled all the prices together so I did not get hit with separate fees. I ordered directly online from the www.promomanagers.com site and did not have to use the phone at all, I did use the chat twice which was fast.
The order shipped in about three days after I approved the paper proof. I had the order three days later via the UPS truck. The logo was exactly as I'd expected based on the proof. The quality of the product was what I expected as it came from the same manufacturer.
In the end very few customers come forward to leave positive reviews and I wanted to be one of those. I had a bad experience with another reseller and turned around and ordered from someone new and it worked out great. I was very happy with PromoManagers.
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