"Very happy with the customer service. Have ordered before & they work to make sure the customer is happy. The checks arrived quickly & printed exactly as requested. They were not overly priced as some others are. Will order again when I need them. "
"Ordered checks a week ago thinking it was a Christian company. Their shipper sent my checks to Kentucky, Maryland and now South Carolina. I live in New Jersey. I asked for a refund of the rush shipping fee and the shipping and handling. They were rude and couldn’t care less. And I still don’t have the checks. "
"Beware of the tricky sales advertisement saying. 4th pack is free with the code.
I ordered 3 thinking the 4th pack is free.
I believe you have to pick 4 and then they will discount 4th one.
I called them asking if they could fix, but the lady at the desk was adamant saying you missed it. There is no way you could miss.
Go to Walmart checks or Checks Unlimited or any other. I was thinking I was giving business to a christian business. But they are not only expensive,but street smart. Never going back there."
"I've been ordering checks from Promise for a few years now and have always been pleased with their service. They supply quality checks and get them to you fast at a very economical price.
I've always ordered through the website so until my last order I hadn't had any contact with their CS staff. My last order had a slight glitch in the printing process and the numbers on the bottom got printed without the required spaces. I don't write many checks now so I didn't notice the problem immediately. Once I did, I contacted Promise CS and they bent over backward to get me new checks. They were very apologetic and rushed a new order out in two days. What a great outfit!
Everyone makes mistakes now and then but how those mistakes are handled is a true reflection of the company and its people. Promise came through with flying colors and will be getting all my check business for the foreseeable future. I just wish every company had this level of customer service.
UPDATE: December 2017 and still buying my checks from Promise! "
"Very disappointed with Promise Checks customer service. I have ordered from multiple check printers over the years with no problem. Promise Check has been the worst to deal with. It has been 22 days and I still do not have my checks. When I called the company they did not help at all. All other check companies I received checks within one week of order without paying upgraded shipping. Standard shipping is not cheap - I ship a lot and know for what they charged could have sent expedited."