"first the duration. lets just say.....at first i am very doubtful of the service if this is a scam or what. coz it took them two weeks to ship my package. but in fairness, in that two weeks. they keep me updated and they always keep in touch for my concerns. for me that is a big thing, that is what customer service is all about. and in fairness also, they only took two weeks because the watch was a special order watch.

about the packing, lets just say. AVERAGE. not that good and not that bad also. just enough for the package to be able to arrive in one piece. its just that it is not that presentable. when you see the package.. it doesn't excite you or something... but.....i must say they handle the package pretty well.

about what is inside ( of course its my order ).
i know what is inside but when i open, it still made my heart pounding like crazy. hehehehhe... what a beautiful site to see... the watch i ordered for my wife.... WOW.... i must say it is just like what i imagined it to be.... an authentic watch and no replica....

Thank You to DAN....

if you are to order... look for DAN"

"I love my watch and even more, the customer service from this company is OUTSTANDING! The shipping was fast and reasonable. I would highly recommend this seller to ANYONE! I have referred all my family and friends as well. THANKS FOR A GREAT EXPERIENCE and A BEAUTIFUL TIME PIECE! "

"VERY nice people... This is what customer service should be like... I was looking for a hard to find Citizen Ap1021-54A, so I called these people up to see if they have it in their inventory, and one of the sales people told him that he'll look into that and give me a call back (I thought to myself yeah right he'll call back, huh!). Indeed, couple of minutes later I get a call back from him informing me that they have a sister model, Ap1020-57A, which looks almost EXACTLY the same. He could have just told me "Hey, I found what you're looking for" and I wouldn't have been able to tell the difference! Moreover, he explained to me what's the difference between the 2 models. And another time I ordered a Citizen AV0031-59E, and couple of hours later after I looked at more pictures of it I found out that it's much bigger than I thought, so I called them up and told them that I've changed my mind, and they couldn't be nicer and they gladly cancelled my order without giving me the "oh we already shipped it" excuse. VERY honest and nice people. VERY highly recommended! A++++"

"Overall, an excellent shopping experience. I emailed the store owner with a question, and got an answer right away. I then placed my order which was shipped within about a hour! I received it within a couple of days, and could not have been more pleased. The watch was exactly as described and the price was great. I would highly recommend this store."

"I ordered a Chase Durer Combat Command for delivery to the UK. Unfortunately it was the wrong model, the pushers were different. Anyway I exchanged a few emails with Dan about import taxes I paid and price on posting it back for an exchange, then more import taxes on the replacement etc.So he offered a refund of $100.00 on the wrongly despatched model. Which was perfectly acceptable and saved me a lot of hassle returning it.So after the initial dis-appointment I was grateful to Dan for his help and understanding. So it was outstanding customer service to an overseas customer. My thanks to Promenade Watches and I am learning to love the watch."

"This was the first time I ordered from this company online. After finding the same price in other stores, Promenade watches had it the cheapest, by far. It was shipped promptly and I received email updates on the status of the order throughout. The watch was perfect. It was a gift for a friend, and the reaction I got from giving it was amazing. The only issue I had regarding the watch was the fit on her wrist (which is no fault to Promenade). Had to go to a jewler to size it for her. Great service and speedy delivery. Everything the website said regarding their service was true. "

"They had very competitive pricing and my item was shipped reasonably quickly but the watch I received was obviously not new. It had numerous scratches on the bracelet clasp, nor did it have any hang tags or plastic covering any portions of the watch. My guess is it was an abused floor sample they shipped me instead of a brand new watch. Becareful!!"

"Excellent service and customer contact from Dan at Promenade. I checked on availability and confirmed shipping, and we exchanged several mails as I was a bit nervous about spending so much on an O/S internet purchase. Dan was able to assure me and on placing the order I was provided with a tracking no. which I was able to follow-up until the watch reached me a week or so later. In all a fantastic experience and I am extremely happy with the watch and Promenade's thorough and professional service. Highly recommended."

"DO NOT DO BUSINESS with Promenade Watches.

I read the reviews here and decided to give them a go, because of the significantly lower prices than many other retailers. I placed my order on December 1st, and my credit card was charged that same day. However, a week later my order was still listed as Pending. I tried calling this "business", but all they have is a very shady sounding voicemail (sounds like cell phone voicemail). No one EVER picks up the phone. Give it a try before you buy. Call them! See what happens.

I did manage to get someone on the phone one time and was told that the watch was out of stock, but that they will update me on the status later that day. Three days later (no email, of course) I emailed them myself with some strong words. I got an immediate email response in very poor english and I quote:

"We are still waiting for the watch to come from Company.
They are behind with the orders and they send late our order.
I will check again today with them."

Basically telling me that they are behind with all their orders, so I'm not to feel special? Also, I doubt anyone ever checked with anyone, because that was a couple of days ago.

The email did try to appease me by stating that the online status of my order has been changed from "Pending" to "Processing". As if that fact alone should put me at ease about my $200+ purchase.

I have just emailed them again asking for an update. It's getting too close to the holidays for me to feel calm about this, so I will be cancelling my order today and buying elsewhere even if it costs me more money."

"I ordered a matching set of watches to surprise my wife for our 10th anniversary. PromenadeWatches sent a shipped notice, but FedEx didn't pick it up until a couple days later. I e-mailed them a regretfully nasty e-mail, but they responded very politely. They refunded my shipping, somehow got FedEx to change the shipment to priority, and got the watches to me on time. Overall it turned out to be an excellent experience. I have since pointed multiple co-workers to PromenadeWatches and will continue to shop there myself."

"My original purchase had to be cancelled and the money refunded, they thought they had 1 left and could not locate it, I received prompt communication and an immediate refund. Several days later I received an email from the Sales Manager, informing me they did find the watch and would hold it for 48 hours if I still wished to purchase the item.
You never know how customer service will be when shopping online, especially when something goes wrong. I was treated very fairly and the communication was excellent, I have purchased watches in the past from them and will certainly continue to do so. I would highly recommend this company.
Bob W.
Long Island, NY"

"I looked all over for a discontinued Seiko watch, and Dan at Promenade Watches was the only retailer willing to look into finding the watch for me. He located the watch, and called me so that I could place the order, and told me he would wait for the order. I received the watch today as promised and I could not be more satisfied with the service and the product. While watches are not an every day purchase, I will definately buy from Promenade again, and I will tell all who will listen about the great service I received from this retailer!"

"Promenade is a Great Company! My Watch arrived very quickly, Easy to contact by phone. Quick reply by email. Gave me just what I wanted at a great price. Chase Durer said I could trust them. Would definitely do business with again!"

"I bought for my girlfriends birthday, a Tissot watch from "promenadewatches dot com". I did not see the Paypal option and paid direct with the Visa card.
That was on Wednesday 10 September, 2008. Yesterday I still did not received the watch. I have tried numerous times to contact the seller on e-mail and on the phone; no reply to emails, phones redirected to answering machine. Today as I enter on the site to see the status of my order I see "Canceled". That is after I have waited for the f... watch for 20 days. I have called my bank and the seller did not refound the money. Obviously, my girfrinds birthday has passed and she is still waiting for her present"

"Congratulations to manage my order.
Our relations by mail have been pleasant and the answers always courteous.
The monitoring of the package was very simple and effective with a period of very rapid delivery for a shipment to France.
A big thank you to your website and your team.
Thierry LE VELY"