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Verified
5/5

2004-11-25

"really good store and really good employees. everything nice. packgage it ok! products new and unopen. really good store."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Verified
5/5

2004-06-26

"ProSound & Stage Lighting is the premium audio/DJ store on the net. Their prices are the same as other online shops but their service and support is beyond all the others.

My first order this year involved some studio monitor speakers I really needed at the time. zZounds had a 2 month wait till any were in stock to ship to me. I tried to order the same speakers from ProSound that night and the next day they were shipped! I called up zZounds and canceled my 2 month waiting. The next day FedEx is at my door with the speakers and I'm super pleased!

After that, I pre-ordered a newer audio product from ProSound later that month that wasn't released yet. A few weeks after my pre-order the item shipped! I was one of the first few persons in the USA to get this new audio device! But sadly enough I found something very wrong with it and had to be returned. I dread returns but this was a defect by the equipment manufacture and not ProSound.

I call up and got a return number from the returns department. They were really nice on telling me what to do and told me once they get the item they will refund my money in about a week. I send it back to them and the day after it is delivered to ProSound my credit card is credited back for the full mount I payed for!

PSSL is a great company with great employees and untouchable service. I will always check their website first before I check anyone elses for all my audio needs in the future!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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