"Tried to overcharge a part "

"I purchased a bed liner for a 2022 Toyota Tundra 5.5' bed from this business online. The next morning I receive a call stating they do not sell this, it has been discontinued, and I would be refunded my money. So why was it listed as available online, why was I charged, etc in the first place? If it has been discontinued for so long that nobody has it, why waste people's time and tie up their money on a false advertisement?

The parts person was nice but what would be nicer is better inventory control, not selling things you don't actually have, etc."

"Ordered floor mats got it 2 days from then plain and simple but ordering from the website was confusing I thought it was showing up nearby dealers that had the product but it's really just placing an order with them and THEY order the product from there on it's the waiting game. "

"Booking online and check-in was easy. Was told to expect 1 hour 45 minutes wait for a tire rotation and multi-point inspection. At about 1 hour and 30 minutes I saw my car in the "done" pickup line and went to the service associate to check out. She couldn't find my keys or work order. I went out to the car and found the keys on the seat and no service performed. The service manager was deeply apologetic and offered to "make it right" my next visit. I'm hesitant to go back based on this experience but I'll give them another chance because it didn't seem like this type of service was the norm. "