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Verified
3/5

2011-02-17

"This stumbled-upon, online, custom-swag-shop was the only place with a seller distributing a coveted shirt design that I had thought long gone... well, a *slight* variation of a design.

First and foremost, Printfection is tool aimed at people that want to churn out customized swag without a lot of headache. (I have yet to sample their professed streamline approach, but may try it in the near future.) Secondly, they are an online venue for mostly brand enthusiasts, so it's a little bit of Etsy merged with Cafe Press, but nowhere close to either.

They state that they have "20,000 Satisfied Customers" and list major companies, but those company items aren't available for sale through their shop. (How happy are CEOs? They'll post quotes, but really, who's to know for sure until you try?) A cursory search for seven very different, mainstream subjects yielded many small clumps of lackluster/WTFGross designs; this would be the fault of the current casual(?) users they attract. Subsequently, shopping there as a frequent thing would be folly, and the question of "possible infringement" is probably low--unlike Cafe Press and Zazzle.

Also unlike Zazzle, they don't offer a buttload of cool shirt (with fit) options, just... many colors, but the screen print is rather decent. (I'll be able to verify quality when it goes through the wash several times.) Whereas Zazzle gives you the multiplicity of choices + overall quality + special deals, so their (sometimes) higher prices are worth it. With Printfection, "cheap" isn't an applicable term since so many things are priced similarly to Cafe Press; you'd truly *need* something there to want to make whim-based purchases.

Having purchased from a number of printers and (re)sellers of shirts, I found the overall transaction was a little awkward... Here are some notable annoyances:

1) No Paypal option, but it seems that they don't keep your CC on record unless you add it yourself.

2) A huge cardboard box for a single shirt. Why? They don't want customers to receive wrinkled items? Whatever the reason, the container doesn't add much more to the S&H fee, but it does take up a lot of space is much more conspicuous.

3) The printed item reeks of ink or glue/something chemical.

4) The over-the-top tone of the assigned Account Manager greeting/shilling (which is really bordering on obnoxious à la uberaggressive folks at Sweetwater or other similar places) and inculcation of semi-redundant information. I get how some people might love that there's a "real, warm-blooded human" available for customer service--unlike those reticent prats at Loiter(ink.com) and their feckless subsidiaries--but, hey, message received in the initial "Welcome" email.

5) The lack of a tracking number for the *customer* when the said Account Manager is so eager to spam you with superfluous info. I discovered that my spam-deterrent address had bounced two of the four emails (because they utilize different servers or ML services), and thus, missed out on a purchase confirmation and shipped/delivery update. I wouldn't know if they provided the tracking number in that email, but when I checked online, I couldn't find that information anywhere. Most every online company that allows access to an order history page usually includes tracking *somewhere*. As a sub-item gripe, they have this in my order info page: "Shipping Speed: USPS Smartmail". My printed order sheet, which came with the item, states "DHL Smartmail"; the order info page doesn't reflect this difference.

Despite all of the above, I don't harbor any ill-feelings towards this company with "20,000 satisfied customers" because the item received is still decent... atm. A small plus is that they print and ship faster than Zazzle.

If there's a second order or use of them as a commercial branding tool, this post will receive an update.
"

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Verified
5/5

2010-05-14

"I ordered a t-shirt and a water bottle and they both got here quicky, with the t-shirt getting there after the bottle but still getting there within a few days. The quality was very good too."

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