"I ordered two printer ink refills, which Printpal claimed had the same OR BETTER quality than new ones. Both of them do not work, they print in streaks and the papers come out unreadable. I am knowledgeable with computers so this is not an error on my part, they gave me two bogus products. The worst part is I would have to pay shipping to return them, according to their less-than-competent customer service team. NEVER order from Printpal, odds are you will get screwed."

"I have never had a problem with this company.

The ink cartridges, both black and color, for an older Epson Photo Stylus 750 have worked great. (I had also used them for an old Canon Bubblejet BJC 600.) For those who know how tempermental Epson print heads can be, this is no small feat.

Inexpensive ink, free shipping, 10% discounts -- what's not to like? At their prices, what have you got to lose by giving them a try? Not much. If you're leary, just by a single black cartridge to make sure everything works fine.

I am in no way discrediting the legitimate issues that others have written about, but don't forget most of us are quick to criticize when we have a problem and slow to formally compliment when things are good.

Again, I have used PrintPal over the last several years and have had no problems to address. I will continue to use their service."

"March 8, 2006 sent color cartridge for refill.
March 23received black cartridge. Called Becky said colorone would sent.
April 5 received black cartridge again. Called Becky left mssge demanding overnight shipping.
No return call.
April 8 Emailed Pintpal support with full story.
never returned email.
April 10 Called Becky again. left mssge. She returned call and said another would be sent. That's where I'm at."

"I have ordered from Printpal several times.(OEM & compatible cartridges) I have never had a problem. Price & shipping was good. I always use their 10% discount coupon which makes their pricing even more competitive. I have never experienced credit usage problems. I even called Printpal to discuss the negative reviews. Their explanation seemed reasonable.So far so good!"

"In consideration of my previous report of the
unsatisfactory service by Printpal; I would like
to add that I have successfully filed a complaint
with the Better Business Bureau serving Oregon and Western Washington. The BBB' e-mail address is ****@**** or dupont.bbb@bureaudata.
Wanted to add this for those who would like to take similar action. This concerns the Medford, OR store."

"The two cartridges I ordered came promptly and performed well, but I then began seeing unusual charges on my credit card from a company called Reservation Rewards - two monthly charges of $9.00 each. I had my credit card company check and they reported that Reservations Rewards got my credit card number from PrintPal. When I wrote PP about this I was told that RW was just a rider on their website and that they were not responsible for those charges. I have, so far, been unable to get a refund from RW. I don't even know what they sell as I've never had anything from them but an $18.00 charge. I've asked PP if they receive any compensation from RW for their use of the PP web site,m but now they are not answering my mail. If you buy from PP, be SURE to check your credit card statements.
Lewis Emerson "

"Print Pal is a scam. Beware!!! When you go to check out, you will be deceived into signing up with a company called Reservation Rewards under the cloudy cover of an instant 10% off. Print Pal then proceeds to give your confidential credit card information to Reservation Rewards who then....you guessed it...starts chagring u p your credit card without so much as a confirmation e-mail or anything. This is a cleverly devised scam who has cost me and several other customers a lot of hard earned money. Print Pal runs a shady business and will get no more business from me in the future. Their online help is unacceptable, and their phone customer service is completely unhelpful. Companies like Print Pal give the internet a bad name and the best thing that we can all do is not support such companies. Sometime it''s just better to pay a couple of bucks more and save yourselves from lots of headaches (and in my case lost income) in the future. Update: Print Pal has been reported as a fraudolent business to the authorities. "

"I was happy with their service. Ordered 3 different types of printer cartridges from them.
1 for an HP officejet 350, 2 for epson color 440.
They have very cheap prices. All the cartridges worked. Delivery time was about 7days, free shipping. No complaints. I will use them again.

I did see they have a lot of negative reviews.
I did not have any problems, so I don't know what they are like in resolving customer disputes.
Also, maybe their ink quality is not the best, I have a very old printer, so I could not tell what was exactly wrong, but I think it is the printer.
Their prices are sooooo cheap, I don't really care. My printing needs don't have to be of great quality, if they did, then I would be using my laser printer."

"I ordered a black refill cartridge for my Lexmark x75. It did not work. I tried several times to call their customer service number and could never get through. I then wrote their customer service email account. I got a reply back with some off the wall suggestions. Once of which was to soak the cartridge in warm water without getting the contacts wet. How in the world could this be done. I never could get it to work. I wrote the girl back (Michelle) and told her I was using the self addressed white envelope for the return. I waited two days to see if she would reply. When I did not get an email reply I went ahead and send the cartridge back in the envelope. I got an email from her today stating "DO NOT RETURN IN THE WHITE ENVELOPE". A little late. Then she has the never to say if the cartride is not 75% full they could not refund my money. I am sick and tired of dealing with this company and plan to dispute the charge with my credit card company because I do not expect a return or refund based on the lack of customer service I have recieved so far. My main question is why do they not send return instructions along with the product if you experience problems. Any other company I have dealt with does. It seems they try to make it as difficult as possible for you to get an exchange or refund on purpose. "

"Bought 2PK-45A ink cartridges for HP OfficeJet G85 printer. Installed a cartridge today that failed to print properly -lines not printed or half-font printed.

Immediately therafter installed an HP 45 cartridge and it printed properly.
Sent e-mail to the Printpal support e-mail address.
Awaiting reponse.

saulg"

"Ordered 4 black HP 51645A and 2 Color C1823D for my HP Office Jet R40. Cartridges arrive promptly.

Installed 1st black cart and worked OK but the ink stayed wet longer causing smears when the printer printed other pages and ejected them on top of the previous pages.

Replaced 2nd Black and many of the lines were missing. Had the HP R40 clean them 9 times and still the lines are missing. Installed a 3rd Black Cart and had the same results. Am fearful that the Color cartridges will do the same thing.

Beware of their 180 warranty policy. If the malfunction happens after the 180 days, you are out of luck. Even though the cartridges are sealed in a plastic bag. HP states that their ink is normally good for a year. These people have a 180 day (firm) policy. ONLY buy the amount of ink you can USE UP before the 180 days are up or you will be out of luck for ANY WARRANTY CLAIMS. It does not matter if they are still sealed, you are out of luck.

Did I mention, YOUR WARRANTY CLAIM is invalid after 180 days. That is only 6 months."

"Ordered two black and one color reman HP cartridges on 3/13/04. On 3/19, emailed to check status. Literally responded in 20 minutes to tell me warehouse had been busy, order went out on 3/18. On 3/20, received order via USPS Priority Mail, postmarked 3/18. Not too bad going from OR to NY. Website states allow 4-7 business days. I ordered on a Saturday, received following Saturday. Acceptable. Price for three cartridges was barely more than one factory HP color cartridge. Excellent. Have used both the color and one black cartridge with no problems.
Print quality is good, especially for web printing and such, and considering price. Others have expressed dislike of photo quality, but that is to be expected for reman/non HP. All in all, a positive experience, despite many poor ratings here."

"The two cartridges I ordered from this company were defective. When I mailed them back, they said it was too late to get a refund!!! They never indicated their return policy on ANY of the documents they sent me (invoice, return instructions) and were extremely rude on the phone. My lawyer sent them a letter and their response included all kinds of lies about how they made me aware of their return policy. They never did and I have proof of it. DO NOT ORDER FROM THIS COMPANY AND MAKE SURE YOU TELL ALL YOUR FRIENDS/BUSINESS PARTNERS NOT TO! They are horrible to deal with and their products are CRAP!"

"Canon S820: Ordered all the cartridges and an extra black for $32, shipping included. VERY quick shipping. Ordered Thursday and received Tuesday. I have only put the black cartridge in so far, and it looks and works fine."

"we just opened our recycled b/w cartridge. was
very impressed with the professional package, was
as good or better than the original. there was no
mess or fuss. can't tell any difference in quality from the the original. thank you. we'll be back! also, the delivery was much, much faster than anticipated."