"Great customer service! Great prices available too for everyone"

"I appreciate the personalized service. The price was cheapest I got. The sales people were very courteous and helpful."

"Very shady, very frustrating experience. Never recieved my camera and needed to have VISA force a refund to get my money back.

I ordered a Nikon D5100 from Primotronix in early September, using their 7-9 business day shipping + 24-72 hour processing option. Within 24 hours I got an e-mail saying they tried to call but couldn't reach me (although I had no missed calls on my phone). They wanted to verify the order, and strongly suggested I upgrade batteries because I'd be disappointed in the life of the standard one. After rejecting the upsell, they assured me the item would be on its way shortly. Three days after ordering I recieved an e-mail stating the order was being dispatched from the warehouse. This is where things started to go south.

Two weeks after the last e-mail I called to follow-up on the order. I was hung up on twice before reaching an agent. They checked the status and said I'd get a FedEx tracking number two days later (a Wednesday) and it would be delivered on the following Monday. This was a lie. Three days went by, and no tracking number. I called the day I'd been told it would arrive, to hear the rep telling me it hadn't been shipped yet but would be by the end of the week. This was long outside the maximum 12 business day processing + shipping their site guaranteed, so I asked to cancel my order. I was hung up on.

Please beware when ordering. The price I saw for this camera that looked too good to be true turned out too good to be true."

"Please STAY AWAY from Primotronix. I did not get refund for my cancelled order. They dont have basic customer service. Please go not get into the trap of Primotronix. I am really struggling to get refund from them. Called them almost thousand times and most of the time my call goes to voice mail and nobody returns the call. Primotronix is a BIG SCAM"

"Ordered my lens almost three weeks ago and still have not received it!! Not recommended. I never received lens and am now struggling too to get a refund.... AVOID AT ALL COSTS"

"CLASSIC BAIT AND SWITCH!!

I've also read some negative comments....and I also decided to ignore them. BIG MISTAKE. The good news is I was able to cancel the order before it got too involved.
I ordered a Nikon D5200 on 10/3 for $569.00.
The next day I got a call from an 'Unknown' number. The Gentlemen tried to up-sale me on a battery then asked if I would like the 'Import' version or the US version.
I told him I assumed the one I purchased was the US Version. Nothing on the site said anything about it being an inport or Grey market (he then admitted it was a grey market price)
He said, "No one could sell it for that price unless it was an import, so I should have known." He then said that the USA version would be $699.00, which is a great deal. and would I like to upgrade to the USA version.
This is a CLASSIC bait and switch. These guys are New York Crooks. Steer clear of them.
I told him I thought they were being very deceptive on their web site, and would like to cancel my order.
He cancelled my order. I'm watching close to make sure my CC does not get charged.

2 things to note:
1)They have a 4 star rating on Reseller review. 1/2 of the ratings are 5 star, one line reviews of how great they are, the other have are 1 star reviews of what a nightmare people have had with them. Doesn't that seem fishey??
2)Look at their web site. The home site has a banner add saying they are having a huge sale that ends at midnight on 'Todays Date'. Every day the date changes to the current days date......Is that legal??"

"I recently ordered a camera from Priomotronix and was very dissatisfied with the experience. I bought from them because they had a good price and their review on Google looked pretty good (they do not have good reviews elsewhere). After ordering I got a call two days later from a very rude person trying to sell me a larger battery because the one that comes with the camera supposedly only lasts 20 minutes. He had a deal for me, but upon further investigation I found his deal was about 5 times the price of other retailers. His sales approach was very harsh and strong handed. Twelve days after placing my order I had not received any shipping notification, but had been immediately charged for the camera. I attempted to contact their customer service line 3 times and was on hold for over 20 minutes each time. I never got through. I sent an email explaining that I wanted to know when my camera was going to ship. The response I got was that I should call customer service. I called my bank and had them reverse the charges. Upon further investigation there are many similar reports to my own. Do your research before buying from these jokers."

"I'm with all of the 1-star raters!! (I suspect the 5-star ratings are fraudulent as well!)

LET THE BUYER BEWARE!! These are pure scam artists. Any company who has hours of operation of only 11am-5pm ET Mon-Thurs and 11am-2pm on Friday should be greatly suspected.

Ordered camera and it did not arrive on time. Called to request a refund and was told no problem and that they would "recall" the order. Called three weeks later (when no refund had occurred) and was told, "Yes, the camera has been returned and you will receive your credit card refund in 3-4 business days." That was almost three weeks ago! Called today, and after explaining my frustration and that I was prepared to report them to the authorities, I was told. "You go ahead and do that, sir!", and then the man hung up on me.

Well, I did! And I worked through Chase Bank to disputed the charge and get a full refund on the order."

"Ordered a camera body from them. Credit card was charged on 08/08/2013. They asked us to call them, trying to sell accesaries. We did not want any. They said they would ship the order and we got an email stating the order would be shipped. After more than a week, we did not get anything, not even a tracking number. We then called them. They said the camera is being shipped from Japan. We'd get a tracking number once the camera is in the US. We waited a couple of more weeks. nothing happened. Nothing. We then called again, and again. Finally, they said nothing had been shipped and they'd cancel the order. We received an email stating the order is cancelled on 09/03/13. But norefund to my credit card. We called, they said 7 to 10 business days. After two weeks nothing appeared in my credit card. We called again, last week. The guy Steve (or whatever his real name is) told me refund by the end of the week. Today is the Tuesday, nothing on credit card. I called them again. They rarely picked up the call (customer service number) and all emails to them will get an automated reply asking you to call. I called them again, and talked to Steve again. He said the the refund was processed, and he would check to see what happened. Then he came back to say they changed the processor, and the refund cannot be processed. Steve said they' d send me a check. I said sending something with a tracking number so I'd know something is indeed coming my way. He refused. I offered to paying for mailing. He refused again.

So that's my story. Today is 10/01/13. These people are liars. They are more criminals than a legit business. I do not think they had any intent to ship anything, and they apparently never had any intent to give me money back.
"

"Cheap lenses, good customer service"

"GREAT SELLER, COMPETITIVE PRICE, EASY TRANSACTION, GREAT CUSTOMER SERVICE, LOVE FREE SHIPPING"

"HORRIBLE. ABSOLUTELY HORRIBLE. DO NOT BUY FROM THEM. I TRIED TO CANCEL MY ORDER 10 MINUTES AFTER A SHADY MAN CALLED ME TO TRY TO UPSELL AND THEN CHARGED MY CARD $500 MORE THAN WHAT I HAD ORIGINALLY AUTHORIZED FOR THE CAMERA. I THEN GOT ONLINE TO READ ALL OF THESE HORRIBLE REVIEWS AND FIND OUT THAT THE WARRANTIES ARE NOT VALID AND THE CAMERA IS GRAY MARKET!!!! IF YOU DO, I DARE YOU TO TURN DOWN EVERYTHING THEY TRY TO UPSELL YOU WHEN THEY MAKE THE "CONFIRMATION CALL" THE NEXT DAY. I ALSO DARE YOU TO ATTEMPT TO CANCEL YOUR ORDER. THEY WILL CHARGE YOUR CARD, HANG UP ON YOU NUMEROUS TIMES, THREATEN YOU, AND NOT ALLOW YOU TO CANCEL YOUR ORDER. I HAVE NEVER FELT MORE TAKEN ADVANTAGE OF. IT HAS BEEN A NIGHTMARE. I HAVE CONTACTED THE BBB OF CONNECTICUT AS WELL AS MY ATTORNEY."

"Prices are great! They were the lowest price that I could find for the product I was searching for.

Up above is my original review, while I was ON THE PHONE with the guy that tried to say that he's including a free lens protector if I write a good review for them and give them 5 stars. He asked me not to check the box that says "Did Primotronix ask you to write this review?". He said not to mark it otherwise it wouldn't post. THis was 2 WEEKS ago and still have not received my lens in the mail. He also said that helping them out and writing the review would be a couple of minutes, a HALF HOUR later I was about to hang up on him!!! I still have no lens and wish I would've read the reviews before I ordered. I'm trying to get a shipping update right now and have been on hold for 25 minutes already. DO NOT ORDER FROM THESE PEOPLE!!!! Their hours are 11-5 M-TH and 11-2 on Fridays. Who operates like that!!!!!!!!!!!!!!! DON'T ORDER FROM THEM !!!!!! I was setup to write a good review in order to receive a free lens protector............ 1st and last time for these clowns.

"

"Great customer service, very helpful and Amazing prices!!!!! Will be using them again for sure!!!"

"Great company, and the best price I found anywhere. The customer support was also very helpful. I would buy from them again, and would recommend this company."