"Ordered H2O headset from PrimeScuba on Dec 17th as a Christmas present. Received a confirmation email. The package didn't show up on time. Checked the website and discovered that the order was silently cancelled. At that point it was already late for the pre-Christmas delivery. Contacted PrimeScuba service twice without getting any responses. Will never do business with them again."

"I placed an order over the phone with "George" August 2nd for some dive gear that they had listed on their website. I had specifically asked if they had everything in stock and was told that they did and that it would ship within a day or two. It sounded good so I placed the order. No confirmation and/or order status emails were sent, so I call back August 4th and am told it has been shipped and they give me a tracking number.

After a couple days roll by the tracking number wasn't showing that it's been picked up. I call back again only to find out they didn't have it in stock in their warehouse (after they specifically told me that they did) and they now tell me it has been drop shipped directly from the manufacture. It ships out August 9th. I receive the package a few days later and it is only part of the order. I call to let them know I only got part of my order, they confirm. I call back a day later and they tell me that the rest of the order has been shipped. Another week rolls by. Still no package. I call back and now they tell me the rest of the order hasn't been shipped yet.

The rest of the order finally ships August 19th and I receive it August 23rd, but it is still missing an item. I call back to let them know that I am still missing an item and they seem like they are annoyed with me. I ask for a refund of the item that was not sent and they tell me they will ship it out. They again give me a tracking number for the missing item. A week later still no package, so I call Sept. 2nd (a month later since my original order date) and they give me a different story yet again on why it's not been shipped out. I tell them to just refund the missing item and they tell me they have to talk to their supervisor "Isaac" and they will call me back ASAP. They never call back. I call back Sept. 3rd and they said they will have "Isaac" call me back. Issac again never calls back. I call back and they say they will issue me a refund. I call my credit card company 4 days later, still no credit. I call back and they finally give me a refund on the 14th of September.

This is the first and last time that I order from this company. After numerous calls and unreturned emails I would not recommend Prime Scuba to others as there are plenty of other companies to order from that provide good customer service and are reliable."

"I ordered an Ikelite housing for my Canon 40D as Prime Scuba had the best price around by far at the time of purchase. There was a problem with my shipping address (my mistake, wrong zip code)so they contacted me by phone and email and got the shipping sorted out quickly. They also expedited my shipping to 2 day for free as I was leaving on vacation and needed it quicker than standard ground. The service was excellent, very helpful and polite. Product arrived on time and was exactly as described.
I would certainly buy from these guys again and recommend them to everyone"