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5/5

2003-06-17

"I have made many purchases on line, but this one was the easiest. The communications were first class and the people I spoke to to experdite shipping were delightful. The package was a great value and I would surely do business with them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-17

"Very good purchasing experience, commuication good, notification of shipment complete. Questions answered promptly. Good price."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Likelihood of customer recommendations
Likelihood of customer recommendations
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-17

"Purchased an Olympus camera with accessories. Items were as described and were shipped in the timeframe originally indicated. Would purchase again from this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service making decisions on their own
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-06-17

"Product send in a timely manner. Would consider using this retailer again if I was in the market for accessories or another camera."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
N/A

4/5

2003-06-16

"Prices are excellent. Customer service is pretty good also. However, delivery times are a little slower than most. Some of the products were not as pictured which is what I really wanted. Overall, I would purchase from you again as long as the price is right."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-14

"I would, without hesitation, reccommend your company to anyone who is in the market for photographic equipment or assessories. Not only am I pleased with the quality of the products, but more so with the customer service. I've only the greatest respect for your company and it's values. Thank you again for the most excellent deal on most excellent merchandise."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-14

"Professional and pleasant experience. Lived up to my expectations. I will certainly entertain buying here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-14

"Thank you so much for the great product. Everything was as advertised. Very happy with the new camcorder.

Thanks again,

Teri
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-14

"Received products as described, fantastic customer service. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-14

"Everything I expected. The product was shipped in a timely manner and without any problems. No hard sale simply a excellent experience. I will definitly be buying from this company angain.

Shop with confidence.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
N/A

5/5

2003-06-13

"This company was one of the most pleasant eBay experiences I have had yet. They wanted me to call to confirm the order, and like a GOOD customer, I had all the auction information ready. Their customer service has rarely been surpassed, in my experience. I called the day after the auction (they are in New York, I'm in Montana, so I called when they were OPEN). I swear, some people are so stupid. Anyway, I upgraded the shipping to 2nd day air, no problems. The people in the warehouse said if I hadn't called when I did, the camera probably wouldn't have shipped on time because they receive so many orders in a day (1,000+). The courteous guys straightened it all out and got the camera to me within a week! You couldn't ask for better service! If you do it RIGHT, this company is the one to buy from."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
N/A

5/5

2003-06-13

"Excellent response to a minor product error.
Outstanding customer service, they solved my problem very quickly and honestly and because of that I will be a return customer.Nice people to do business with.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

2/5

2003-06-13

"Extremly poor shipping department! I would never do business with this company again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
N/A

5/5

2003-06-13

"I purchased my camera and kit from 520 Camera Corporation through an ebay auction. I called and talked to Derek, who helped me set up the shipping, insurance, and buying some extra items that were not part of the auction. This was an excellent buying experience with great customer support. I would definetly buy from them again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-13

"Great Customer Service, spoke to them two times and both times got the answers, were plesant and took the time to answer all my questions. Products were exactly what I expected in as far as quality, Excelent! I also received my products on the day I expected them! I will purchase from them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site