"Terrible!

Ordered an electric shaver on Dec. 20 and paid $17.00 for "expedited" shipping. The shaver didn't arrive until Jan.2

Their shipping policy says, "ships all items within two days of receiving order." Why pay the extra $9.51 for 2-day expedited delivery if I don't get it for many days later?!

THEY WILL NOT ANSWER THEIR PHONE!


"

"COMMENTS: On Tuesday, December 12th I ordered a "Royal PF80 Digital Frame" from PresentsForYou, a third party vendor of Amazon. Their web page indicated that the item was in stock and I later received a confirmation email informing me that the item would be shipped no later than December 14th. I consulted you Xmas ordering guidelines page which confirmed that with standard ground shipping the item would arrive in plenty of time for Xmas.

Nearly a week later, on December 17th I received an email from Amazon informing me that the order was canceled because it was out of stock, but I could still order the product from one of their other third party merchants, Allegro Medical. The problem is, because of their delay in notifying me that the item was out of stock, I'd have to pay an additional $49.99 for expedited shipping if I still wanted the item by Xmas and then there was no guarantee.

It obvious that they knew the item was out of stock no later than December 14th because that was the date by which they promised shipment. Considering that most scanning and packing is done a day in advance of shipping, they should have known that the item was out of stock by the 13th. In spite of this, they waited almost a week, until December 17th to inform me of this fact.

I immediately wrote Amazon (PresnetsForYou is an Amazon vendor) an email asking that they make good on their original commitment and eat the additional shipping cost, as they failed to notify me that the item was out of stock in a timely manner. I receive a return email the next day (12/18) informing me that it was now too late to have the order delivered before Xmas. To quote the email:

"I cannot express to you how sorry I am that you made promises regarding the delivery of your order which were not kept and for the frustration and disappointment this situation must have caused for
you. Our goal is to provide the highest level of customer service possible and I sincerely apologize that our service did not meet that standard in this case.

I've checked on the availability of "Royal PF80 Digital Frame". At this time, it appears that it will not be available before the holiday ordering deadlines. I apologize for the inconvenience."

Their mistake, my problem. Their apology does little to help me obtain my item before Xmas. Considering it was their lack of performance that led to the problem, it seems they could have done more!"

"They had the product I wanted - at a great price - I called on the phone and was immediately able to place an order for the product I wished to get. I had the item within 2 business days!! They were wonderful and I would not hesitate to do business with them again."

"The "brand new" unit I ordered arrived missing essential parts. Two months, 10 emails and many phone calls later, I still haven't received any parts. It's impossible to reach customer service, and when you do, they simply tell you that they'll call you back, and it never happnes. Do yourself a favor, don't buy from these guys."

"ordered Conair WW42 Glass Precision Electronic Scale at amazing price on http://www.presentsforyou.com/ww42conair.html
Two days later, received email saying:
This order has been cancelled.
Order Status: No longer available

BUT: item still on website at same price, still feeding to PriceGrabber at same price"

"Easy to purchase, customer service supplied me with tracking # and I recieved the item on time, Great web site, very good prices
I will buy more in the future!"