"I ordered a replacement battery online and the parts guy sent me an e-mail letting me know that the original part number was not available but provided me with the updated part number so that I could re-order it. I picked up the battery the next morning."
"Dropped my truck off for some recall work that was estimated to take the majority of the day. Around 4pm that day I decided to try and contact my service rep to get a status update, to see if the work had been completed or when I could come back to pick up the truck. I was unable to reach my service rep so I called the main service line but was unable to speak to anyone after four attempts. By this point I knew the service department was about to close so I was left to wait till the following morning to get an update. Upon calling the next day, I was able to reach a service staff member who informed me my truck was completed the day before and was ready for pick up. With all the auto emails and texts that I get when I check-in, you'd think they could automate the part that lets you know when your vehicle is ready for pick up."
"I ordered my car mats and the next day they arrived. Very happy about the quality "
"No hesitation, right on time."
"I've been buying parts for my 2010 FJ. I prefer OEM parts for a lot of things just to make sure they're right. The parts dept has had everything I have needed so far. Shipping has been quick! Even when I made a mistake it was quickly fixed. Steve Casias has been my contact point and has taken care of any issues I have had. (All self created btw...) Thanks for everything!"
"Always have the oem parts I'm looking for"
"The MAF Sensor fixed my check engine light, so I'm thrilled with my experience haha. Shipping took 2 days, sounds about right. "
"It took 24 hours+ to get a callback from a service representative and I had to call again to get that.
The man in parts helped me identify the part I needed and could use."
"Order on backlog. Was not told this when ordered online!
Drove 10 miles to pick up after ordering five days previously and not their!"
"Customer service was good and received proper Toyota made part and fit. Service center was clean and inviting and only issue was 15 minute wait time to just pick up already ordered and paid for parts."
"Excellent service from Jack in Parts Dept"
"Fast delivery easy to use website "
"I called to order a part and he referred me to your site where I could order it myself."
"Emailed ****@**** regarding shipping info and received a quick and helpful response by Steve Casias. Item was shipped out 2 days from order date. Appreciate the excellent customer service. "
"Once I contacted the service department they updated me through email. Product arrived undamaged and in perfect order. I really appreciate the notifcations!"