"Been buying banner stands from Power-Graphics for years now, always great service and the banner stands hold up through lots of wear and tear."
"They were great. When I ordered they contacted me to be sure what I ordered would work and it did perfectly. Great company to work with."
"My single item is $25, the shipping is $20"
"Had what I wanted and needed
Had it delivered quick and to exactly where I requested"
"Over priced, wrong product, shipping prices were extremely outrageous!"
“Damone,
You had originally ordered 2 of our QuickSilver top rail end caps, and 2 of our Thrify Roll up Banner stands. After speaking with you on the phone, we helped you cancel and void that original order, as you stated the parts you ordered were not correct. We then spent time on the phone to help you locate and order the items that you said were correct. Janae even questioned you about the head rails. She asked you if you were sure that was the hardware you had in your possession, because replacement parts are not commonly interchangeable. You told her you indeed had the Econo stands and to proceed with the order of two Econo top rails and only one Thrify Roll up stand. You asked why shipping was so expensive and Janae explained that the cost of the head rails for shipping would be more because the size of them are much longer and weigh more than the very small quarter size top rail caps that were on the original order. FedEx 2nd day air came up to $88.76, Janae offered to cancel the order again if you felt shipping was too high. She also explained that we get our rates directly from FedEx, and don't have a say in what they charge. You told her to continue with the order. This order was shipped out same day 6/28, and arrived via FedEx 2 day on the 6/30 as you instructed. I'm not sure what part of your current order is the "wrong product", but as our terms and conditions show you're always welcome to ask for an RMA (Return Merchant Authorization) for any hardware items that are new/unused for a refund. If you would like to pursue that please contact me and I will help you get that set up. My name is Sheryl Keating and I am the GM. My email address is sheryl@power-graphics.com and our number is the same you contacted before 877-389-8645. I'm always here, so just ask for me.
Thank you for the review, and I look forward to hearing from you.
-Sheryl Keating
GM
PowerGraphics”
"Ken at Power Graphics was extremely patient and helpful through the entire process. I would definitely go back to PG for more of my marketing pieces."
"I ordered 2 banner stands and received them in a very timely manner. "
"Excellent quality, service and turnaround.. unfortunately shipping was 6 time higher than it should have been"
"I spoke with Ken S., who's support was very professional, and he understood exactly what I needed and directed me on how to order. I value companies based on their customer service.... Power Graphics deserves an A+"
"Thanks for your patience and excellent customer service!"
"Design services reached out and talked through what I was trying to do and it came exactly as discussed. Great personal experience through what otherwise on the surface appears to be a highly automated system."
"Ken saw a mistake in our graphics and we can correct it now before our show."
"I've worked with Power Graphics for 3 decades! They have always been a vendor who I can count on for top quality display products at reasonable prices. They are reliable, and knowledgeable and have advised on how to produce the digital art for the best results. One of the best!"
"The customer service over the phone was so helpful in making sure my banners would fit into the cases and understood the dimensions of my banners and the cases so well and I felt very confident they knew what they were doing, unlike me! "
"Ordering online is a breeze! But FYI: You'll upload your file after completing the checkout process. "
"This was my first time using Power Graphics and I am more than pleased with their service. The sample paper they sent to me was extremely helpful in choosing the right paper for my project. I called before submitting my project online and they were extremely helpful in answering my questions. I made a mistake when I submitted my files to be printed but I called and they got it all straightened out. My prints were delivered even quicker than expected and they looked great. I will definitely use Power Graphics for any future projects and highly recommend their work.
"
A rep from power-graphics.com, power-graphics, has responded:
“Bianca, I show this order was canceled due to the fact you didn't have our stand. I would still like to address the shipping concern. We are one of the only places you can find parts for banner stands. Most companies will not even offer them. If you loose a pole or something breaks you just have to get a new stand. We hate this, so we carry replacement products for our own items we sell. A lot of people find us online and order parts, not unlike you and the order for a pole. We try to reach out if you've not ordered from us so you don't get an item that you can't use. In your case we caught it in time and canceled and refunded. For shipping our site is linked with UPS and FedEx. We do get decent rates, but we also allow you to ship on your own account should you have one. We ship our parts from UT, so this long pole going to MI costing $20 is the going rate. I hope this helps, but let us know if you have further questions. ”