"A friend raved about his Popcorn Hour media server, but said he wished it had a gigabit interface. So I bought the A200 with a gigabit network interface. It ran fine until I upgraded the firmware and then I lost the speed and the network locked up regularly and then would not get on the network at all.

I sent the unit in for replacement. The replacement ran, but still did not have decent speed. I upgraded the firmware recently to try to get the speed up and the lockups came back.

I asked for my money back because they advertise gigabit, but it didn't happen. They offered me a refund with 15% restocking fee.

Response was slow to my initial request and even slower to my request for refund. I am NOT impressed at all with these folks."

"HORRIBLE customer service and HORRIBLE quality control. It appears they do not test the media tanks before shipping them out. Mine arrived DOA and they do not respond to requests to have it replaced. They also expect a 15% restocking fee if your unit arrives dead and you want a refund. I will follow up if they finally respond and replace my non working unit with one that actually works."