"I ordered chemicals from Poolgeek.com for my hot tub. I had a couple questions first for them because one of the chemicals I was looking for was out of stock at the time. They were prompt in answering my emails and gave me what I felt was an honest reply, not pushing me to buy something I was not originally shopping for. Their website is a nice clean design. I like that they list the ingredients for many of the items. Their shipping cost might be a little expensive if you are ordering only one item or lower priced items. I was ordering a good amount of things so I qualified for free shipping. I placed the order late in the day. I got an email the next day that it had shipped. I was a little surprised they sent it via UPS and it was scheduled to arrive in a couple days. I am in Georgia and they are in Michigan. Most of the places I order from who offer free shipping send using the Post Office and I have found them to be unreliable for estimating the arrival time. The package arrived without incident. It was well packed and no mistakes. It was a very smooth transaction. I certainly will return to their site for future chemicals."