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Verified
5/5

2005-03-07

"I just spent some time reading the reviews.
Let me get this right, a company without real-time checkout inventory system
gets hammered over a WEEKEND because they offered the public an unheard of deal on some used 2.5” drives with fantastic prices including warranties.

They arrive in the following Monday for work and have the need to cancel many orders because the drives of about 400 in all had been sold out.

People want to complain that their orders had been canceled. While this was a legitimate offer to sell at a great price, now you have these people that did not get orders filled complaining? :rolleyes:

Heck my order was not filled either, yet I understand that this was a valid offer to sell and I understand it was NOT unlimited quantities.I see those that complain as sour grapes and this form of feedback as unproductive and non-motivating for this same company to come back with additional sales to the public.
Some of these people need to get a life. Let me also set the record straight, I have no affiliation with this company, I did take the time to speak to them via phone twice and found them to be very cordial.
"

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Verified
5/5

2005-03-07

"Placed order on 2/27. On 3/2, sent email requestign status on order since they state 24-48 hours to ship items. Got back a terse reply:

"Your order was canceled because we have sold out.

Sorry,

Andy"

Order was cancelled without notification. Glad I wasn't depending upon the items for use in a time-sensitive project.
"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall product shipping and delivery process
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Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
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Being easy to reach
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service resolving problems
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Overall web site
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Verified
1/5

2005-03-07

"I placed an order for a hard drive that was on stock. I waited 10 days for the item to ship. I emailed the company, without them bother to reply.

I called to find out the order was cancelled. It would have been nice (1) to not sell items they don't have, or (2) let me know you cancelled the order.

DON'T WASTE YOUR TIME.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-03-04

"I bought 5 notebook hard drives from Pogoproducts - they arrived fast and as advertised! I'm thrilled - the price was excellent, less than half of retail. I will definitely be shopping with them again!"

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5/5

2003-02-12

"I bought a Ripflash Plus MP3 player in Dec. I have had problms with it. I had to send it back twice. The first a firmware upgrade went bad and they had to have it in order to restore it. It now has a problem with the earphone input receiver. You can only hear the sound when you wiggle the plug/jack. But although I'm not happy with the player I'm very pleased with their service. I've had to e-mail them (Jesse) 13 times to get these problems resolved. I have always received a prompt answer somtimes in only 2 hours. So it seems to me that they put service first. It is nice to do business with a company like this.
Update: After I got the player back the second time I've had no problems with it. It works great and I have to say again what prompt and curtious service I got.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability