"I ordered parts on jan 25th 2012. never got them, sent query about order , they said item was out of stock and would be in on feb 2 still no word from them and I paid for express shipping because I need my vacuum. This feb 9th still no word from them I am canceling my order and do not recommend them. The worst merchant I have ever used"

"They took my money and never delivered the part. They gave me a bogus tracking number, then said the part would be in the next week, then never contacted me. They ignore emails and no one answers the phone. Update;1/10/12 After threat of legal action they did credit my account so I am satisfied but it did take time to make it happen."

"They are a SCAM I ordered parts from them online and ordered it next day shipping and still NO parts. I ordered them on 10-8-11 and it is 10-18-11. Tried calling and get some recording and they wont respond to any emails. FRAUD"

"I do not recommend Platinum Vacuums. I ordered a part from them in July. Right after I ordered the part, I discovered that I didn't need it. I immediatly emailed customer service and tried to cancel the order. I also called and left a message to the same affect. I never heard one word from them. When the part arrived, I again tried calling them, but it is impossible to actually speak to someone. I've left messages to no avail. Simply no response from them. They got my money, so I guess that is all that matters."