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Verified
5/5

2004-06-11

"Planet Computers was very good to deal with, they went an extra mile to make things work for our custom order. Very responsive, kept us up to date on order progress. Service, product and shipping were flawless. Highly recommended. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with

Verified
5/5

2004-05-28

"I purchased a laptop from them on Monday May 24th. I have several desktops at home, but this was going to be my first laptop, and my first computer that was going to be connected to internet using wireless technology. The sales rep stayed on the phone with me for an hour and answered every question that I had, and explained to me what I needed to have a wireless connection. They agreed to build me a laptop with the exact specifications that I wanted. They even agreed to let me come and pick it up from their office so I can have my laptop by the weekend. I picked up my laptop today Friday May 28th. It looks good and it is working great. I called their tech support when I got home because I needed help with the set-up of the wireless netwrok and they walked me through it. I am very happy with my purchasing experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

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