"My order was at the front door before the notifications reached my phone!!!
100% Customer Service was Satisfaction Guaranteed. "
"I wanted to buy them by the case can you help me with that "
"It arrived at least one week and a half sooner than expected very satisfied with the book."
"I ordered a size small t-shirt on Nov 16th and was charged $20 shipping for the single item. It took 4 WEEKS for the in-stock item to ship. Completely unacceptable for the price paid. I have learned from my mistake and will not purchase from them again."
"Compared to several searches, eBay, Amazon, My Pilot Store. Their web site had the best deal including shipping cost."
"On August 6th I purchased an item at Pilot HQ, the item was send on August 17th. Upon receipt I realized the item did not meet my expectations. I returned the item at my expense; received credit for item minus their shipping, minus restocking fee, minus handling fee. I lost a total of $15.63 on this $37.00 item. Didn't know this was the policy before I made a purchase. BE SURE you know what you are ordering before you do - not good return experience. Additionally, I called numerous times and never received a return phone call. Got an email advising of the credit on my card. Will not purchase anything again."
"I duplicated my order by mistake. Left message on 800 number and received callback within minutes. I spoke with Carl, who had caught the error prior to me calling. Problem resolved quickly,items shipped and received in two days. He also took the time to answer my questions about paper and e-charts. Great customer service, product selection and prices! Will be back!"
"Great service for me when I ordered my Telex 850 headset. I called the number from their website to inquire as to whether their shipments had been picked up for the day (so I knew what shipping speed to select). Carl (the owner) answered the phone and was quite helpful. Later, when I hadn't received a shipping confirmation from the shipping contractor. I emailed him to make sure my order had in fact shipped. He emailed me back within 7 minutes with confirmation. Excellent service and prices."
"I wish I had the same experience as the others on this website. I purchased an item from Pilotshq.com on 2/14/12, as a birthday gift for a friend of mine (which has already come and gone) and I still have not received it (16 days later). Not only that, Pilotshq.com does not recognize my email address; therefore, I cannot log in to check the status of my order, nor can the website generate an email to me, containing my password. I called ***-***-**** twice and both times received what seemed to be a residential answering machine. I am very disappointed with Pilotshq.com's service. Are they still in business?"
"A shipping issue was promptly and generously resolved. I would highly recommend this vendor for your flying needs!"
"Awesome service! I made a purchase at 1am on a Tuesday, normal shipping, and it was sent the same day and I received it by Friday! I can't think of anytime that's happened for me with any company. AND it was the cheapest price I found on the headset that I bought."
"By far the best prices around! They claim "We Offer The Best Discount on Aviation Headsets suiting the needs of Students and Professional Pilots Alike", and they are right! I needed a TELEX Airman 850 ANR Aviation Headset 301317-000, and I needed it fast for a flight the next day. I was a little hesitant to order because of the time crunch and I have heard a number of expedited shipping horror stories. But PilotsHQ.com really came through. I ordered, checked out and had my headset on time for my flight! If I need anything else I'll be sure to check Pilots HQ first. Thanks! "
"Best price around for the Airman 850 Headset. The phone lines are often busy but I got a hold of the owner and was surprised to find out that they are one of the top retailers of Telex in the world. The item was shipped promptly and arrived on time and in tact. "