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Product & services pricing
3.34/5
Chance of future purchase:
3.34/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5


5/5

2023-01-10

Love

"Love the product. My head molds into my pillows luxuriously. The pillow protectors give the pillows more structure. Topped with the silk pillow covers i feel a coolness when I rest my head into a comfortable slumber. Customer service is responsive and polite too. Expensive but def worth it! One pillow ata time. "

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5/5

2023-01-04

Excellent customer service!

"The first pillow I ordered was not right for me, but Emily helped me process an exchange recommending the perfect one instead which arrived quickly! Amazing customer service! :)"

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5/5

2023-01-01

Very good pillows

"I ordered holiday inn soft and firm pillows and they are excellent "

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5/5

2022-12-27

Soft or Firm??

"I love my soft pillow I received. It's not exactly like the one I slept on at the Holiday Inn.... I think I should have ordered the firm one, however, I like them both and maybe soon I can order the firm one as well. Thanks for asking!"

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5/5

2022-12-21

Awesome pillow!!

"I was gifted one of these pillows and my husband was so envious I had to get him one too! Doesn’t go flat like the ones at the store, super squishy and cozy. Not to mention it arrived in less than two weeks after I ordered it! We love it. Thank you!"

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5/5

2022-12-21

Best selection of pillows!

"I discovered a pillow while staying at a hotel. The manager kindly told me the site to try and buy one. Well, I went to this site and found the pillow. I have been sleeping so well since using the pillow. If you are still searching for the perfect pillow try this site. "

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5/5

2022-12-20

Great pillows!

"These are very comfortable pillows. I liked them so much I bought a second set for another bed."

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4/5

2022-11-02

Pillows

"Pillows are great! I wish they were just a little more full, but still very comfy! "

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5/5

2022-10-31

Comfortable pillows finally

"I received the pillows that I ordered in a timely manner. They are comfortable, and what I wanted. Priced somewhat reasonable, if they were more affordable, I would order 8 more and replace all pillows in my hopusehold, including the 2 spare bedrooms for when guests spend the night."

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Verified
5/5

2022-10-11

Best Company Everl

"I ordered a pillow from this company and received it two days later. Unfortunately, the pillow was too firm for me, so I consulted a "bedding expert" and was helped by Emily. She urged to exchange the pillow for a softer one. I didn't follow her advice and had another pillow shipped. It was much too soft, just as Emily had said it would be. She again recommended the pillow she had wanted to send me. When it arrived, it was a though Christmas and my birthday had arrived simultaneously. The pillow was perfect in every way. Not only was Emily kind, patient, and efficient, the company paid for the return of the unwanted pillows. I don't need to purchase pillows often, but next time I need one, I'll want to do business with this company again and will certainly recommend it to anyone else pillow shopping. "

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Verified
5/5

2022-10-04

LOVE these pillows

"I’ve never slept on a feather pillow before until I slept on one at Holiday Inn Express. I loved it so such I asked the desk clerk where I could get one. She was so kind and showed me the website and which pillow it was. I bought 2!"

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Verified
5/5

2022-09-28

Love our comforter. Had it in Vegas at our hotel

"It’s just as good as at Virgin Hotel in Las Vegas but we get to use it every day. Love love love it "


Verified
5/5

2022-09-04

Great pillow!

"I slept on this one at a hotel and had some of the best sleep in a while"

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Verified
4/5

2022-08-28

VERY GOOD VALUE FOR THE PRICE

"I had been looking around for pillows for over a year. Tried many different brands, but they were either too hard or soft. Finally, while staying at a Marriott hotel, I found the pillow and it was very good. I got the name of the pillow company from the pillow tag and ordered a medium density. It was very good and at the right price. I have been sleeping on this pillow for more than a month now, and I have found it to be what I needed for a good night's sleep."

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Verified
1/5

2022-08-24

Refund

"I've purchased new pillow & case from this company back in 7/8/2022 order number 3150475 and paid $$105.18. The pillow I received didn't have much cushion and it felt too soft for me, so I wanted to return it for refund. I've called and sent email to the company, no response, so left a complaint on Better Business Bureau, but now its erased or gone. Not sure what happened. Person name Dana reached out to me with return shipping label, so I simply returned the pillow & case that was delivered. Now, company is saying the pillow does not belong to them and cannot issue refund. I will never purchase any pillows from this company as my experience with customer service is terrible. "

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Rep reply posted 2022-08-25
A rep from Pillows.com, ChelseaPillows, has responded:

“Hello David,

My name is Evan and I am the CEO here at pillows.com. I personally oversaw your return and customer service experience. I 100% stand behind my customer service employee Dana who was very kind and let you know that you returned your old pillow and pillow protector to us instead of the new ones we sent you. We sent you photos of this "mistake" and you've doubled down insisting that we're a fraudulent company. Returning your old pillow and wanting a refund is plain and simply theft. For the sake of all the honest shoppers, I do not bend on "friendly fraud" and will not increase our prices to everyone else to cover your theft. The BBB reviewed our photos, communication, and found in our favor as well which is why your review was removed.

Take care David.
Best,
Evan ”