"I had just received my refund and it is missing $61.43! I paid $218.37 for a locket for my grandmothers ashes. I received only $156.94. 
This happened after paying for return tracking and insurance that this company makes customers pay out of pocket themselves. 
The whole experience with this company continued to get worse by the day. 
First they did not have the product that I initially ordered, even though it was still in the online inventory and my transaction had already been approved. It was then after the payment was already processed that they emailed to tell me to order something else. 
Once my order was on its way, it was only then that they clocked the fact that you don’t deliver to home addresses for some reason. Nobody from this company relayed my new updated information to the delivery company leaving me with days of back and forth with the delivery company to arrange it myself, all while also planning a funeral! When this product finally arrived weeks later, long after its quoted arrival date, it was not at all what was expected or seemed to be by the photos online. Very cheap looking, the necklace looked as though you bought it from a 25 cent gum ball machine. It was thick yet still somehow managed to look unfinished on the back, by being hollow, lacking to be filled in with the gold/metal.
I emailed them back one last time regarding my missing money, and explaining all of the above to them, their quick and easy response was “we don’t refund shipping cost”. This will not be tolerated after the experience I’ve already had I thought, so I called them. The woman on the phone ensured that the missing funds was actually just returned to me and depending on my bank, I should see it returned shortly! Now since this was 8 business days ago I can see that this is yet just another lie this company will tell you. For a company that is dealing with a sensitive clientele such as families with the recently deceased you would think that they could afford to be a little more transparent and professional to their customers.
Don’t waste your money on these cheap looking products or unethical people that will waste your time and steal your money! They couldn’t care less about their customer. I promise, you’ll regret it."

"Exactly what i was looking for however the quality was very poor for the money that was paid. There are heat marks all over the one piece i purchased and the other purchase, part of the necklace that we ordered was missing it's hoop and we can't wear it. When i contacted customer service, and showed them pictures of what we received and told them that the hoop was missing from the clasp, they denied that they would ever do something like that and refused to believe the pictures I sent. Why would anyone lie about something like that? I told them i wasn't asking for a new necklace, just a hoop for the clasp. Finally after calling and refusing to talk to the same person, they spoke with a supervisor and said "This ONE time only we will replace it for you but don't bother asking for something else after". What kind of customer service does that for something so near and dear and sensitive to one's heart? They don't show compassion or accept that they too can make mistakes."

"In May 2019 I bought a Small Pewter Paw Print Cremation Urn for my doggie Benji. The urn was perfect the finish on the metal were great. Unfortunately om August 2020 I lost another of my babies and I ordered the same Urn for him. When I received the second one I noticed the metal material wasn't the same quality also looks like it's been paint to look like silver and additional to that I paid $13 more for the same product. Company replied me before they were using brass and now they are using aluminum. The aluminum looks really ugly and over that Perfect Memorial is charging more this cheap material. I was amazed for the quality of their product and how it looks now not anymore. Also, they told was slightly different in color and it's not slightly different is a huge different(wish I can upload a pic of both urn together for you to see the difference). They offer me to return it but I have to pay for the return shipping and would not get my money for the engrave. It's a shame that such a good company compromise their quality and cosmetic look of their products to save come money which it's not make sense because they charge pretty well. I know I am only one of customer but hope someone on the operation management read this and considere to go back to brass urn which were great quality item. "

"Your company was kind, compassionate and very professional. Thanks for your products and services."

"Their display of URNS are just beautiful! I got my package on time and secured! The URN was one of the so many urns ⚱️ I have seen in my life to be beautifully described beyond words!!!!I would recommend Perfect Memorials to everyone out there who wants to buy first class URNS!,sincerely,Terry Rosales "

"I ordered three urns, after my fathers passing. the one that was going to given to his girlfriend had been scratched, damaged... the cremation facility sent me a picture, i could not believe that anyone would feel okay knowing that someone
's love one was going to be in there. I couldn't get a hold of anyone on the phone so i did the chat thing and then called the next day. granted the problem was resolved and quickly. But it should of never happened."

"I was very concerned when our box came broken - but it was replaced immediately without hesitation. Would highly recommend."

"We love the urn. Delivered promptly and even early.

I made a typo when i placed the order and your customer service was so great in taking care of the mistake before it went into production. "

"This was a great experience. The items received were beautiful, just as presented. Everything arrived in time and as ordered. I would highly recommend Perfect Memorials to everyone."

"The lotus blossom urn is beautiful!! The engraved pendant is a nice touch! The engraving information needs to be updated. I was not aware that all the engraving went on the same side and it's very small. Hardly readable from a distance of more than a foot or so. We are still happy with our purchase. It's beautiful!! Almost as beautiful as our little girl Shih Tzu, Trixie Mae. Thank you for not adding to the pain, grief and stress we were already trying to deal with."

"Perfect! He Loved it! Great quality. Shipping time was fast even though the holidays!"

"I was shocked at the prices charged by funeral homes for an urn. A friend told me about this company I went shopping. Found a beautiful urn that fit my needs. Placed my order including the engraving one evening and it shipped the next day. It arrived 3 days later and it was great"

"I had never ordered an urn online. I have had to purchase two in the last 5 years, which I did at the funeral home. I decided to look at what was available and came across Perfect Memorials. I found a wooden urn that I loved. I purchased and gave them the engraving information and I received the urn in a timely manner. It is beautiful."

"The teardrop pendant was more than I expected. It’s beautifully crafted and has an appearance of good quality gold. I had to make a return twice from another company because of the poor quality of the pendant and chain, so I was very pleased to see that I was not going to have the same experience with this company. I would definitely recommend. "

"Quality craftsmanship of urn. Engraving exactly what we ordered. One week from ordering to delivery."