"walked in for oil change and the service agent try hard to sell me a new battery because my car for some reason just died there after I parked in, very suspicious, just to find out was not the battery that I needed but a new starter, so they put a new piece in, and with that I took the car home, did not use it until Thursday 07/23/2015 went to bohemia NY11716, once I parked the car and finish the job I went there for the car will not start again, because of my warranty on the new starter, pep boy did tow me to 993 middle country RD, Lake Grove, where they did a commanding job of not only replacing a new piece, but finding what the queens store did wrong in whirring ! so I command Nicholas R Multari and Rodwin Allicock! and your towing service have a very poor timing Called in around twelve o'clock promised to be there by 1:30 pm, but the tow truck arrived by 3:35pm!"
"Do not make any purchases from Pepboys.com. When you checkout and use site to store they will require you provide them not only your credit card number and security code they will also give you an incorrect total. Even though they also require you provide them your address and phone number, and they are fully aware of where the local store the purchase will be shipped to, the total they will give you will not include any applicable sales tax. The website obviously has lazy ITs who do not want to make the effort , or possibly do not know how to program the checkout procedure, to include applicable sale tax. It’s probably the later. Also, be prepared to get another surprise when you go into the local Pep Boys to pick up the purchase. You will find out that the credit card number and security code you provided them online was never used and they will want to run the card locally. Now you’re in two different databases, the national data base for Pepboys.com and the local data base. Wow, now you have a double chance of having your credit card defrauded. Go to a reputable website who have knowledgeable ITs to make your automotive purchases. Pepboys.com have nothing but incompetent idiots working for them."
"I was in today 4/19/15 and was very disappointed with the customer service checking out. This is a review on the older man not the female she was very friendly. The older man with the white beard was very rude, I asked a question about getting the advertised price on oil and was treated like I was trying to get one over on him . This is not ok. In my opinion he has no business being in customer service this location in wheat ridge CO needs a new leader. The female that was at check out before him was good but when he came over he ruined my experience and am considering not going back. "
"Pep boys in West Chester has got to be one of the worst stores ever for management and customer service. As a frequent shopper at the store I've had several disappointing trips but I'm going to tell about our last 2 experiences. My wives battery died and left her stranded at work. Understandable batteries die, things happen. The battery was less than 1 year old. Having bought a new battery where she was stranded a replacement was unnecessary. I brought the battery in to Pep Boys, they put it on the charger for 30 minutes or so and said the battery is holding. If the battery didn't hold the charge I would be refunded. I told them the battery failed my wife once I do not want the battery. I asked the employee if they would put this battery back into their wives car? Nope. They told me too bad, I am going to have to eat it. So I went to get the core money back and was told I can't have the money for a reason I am still not certain of. While trying to clearly understand the reasoning the BOSS, as referred to by another employee, told me to "take the battery and leave." Seriously that's how it's handled? So the previous experience went like this. My wife had a flat tire so I changed it and put the donut on. She went into Pep Boys to have the tire repaired/changed earlier the next morning. The manager was at the service desk, she told them she needed a tire changed. She was told they do not do that here. Pep Boys doesn't change tires? She left and went to Pep Boys in Exton where they did it free of charge. Do we really have to drive an extra 10 minutes to go to the same store? So in conclusion I will not be a frequent shopper at Pep Boys in West Chester no longer. I would advise anyone who reads this the same."
"I took my Honda Accord in for front break replacement. They told my I needed new rotors. Job cost $400 + tax. I declined and took it to Honda the next day. No new rotors total job was $250 + tax. My immediate thought was that I had been ripped off when I took my Nissan Maxima in for the same work a month prior. I had the rotors replaced, which was - I see now - probably not necessary. I'll never go back."
"My husband took the car in for a flat tier and it turned out it was not fixable. We had to get a new set of tiers which cost almost $ 1000. We didn't have time to compare the price since the car needed to be fixed right away. The wait time was long, almost 3 hours. But the wait was comfortable, the store had WiFi available and people were nice. Since we didn't have appointment and it was an emergency service, I think it was not too bad. "
"My wife took her car to Pep Boys in Amherst, NY for an oil change and they overfilled it by 1 quart. She returned for a NY State Auto Inspection where they insisted she needed a new serpentine belt. At about 36,000 miles it was pristine and they backed off. She drove the car about 3000 miles before the next years inspection. Miraculously a brake line started leaking so i got involved and they backed off. I took my car there for an inspection and somehow a front caliper was damaged by them. I asked for the part to inspect but they lost it. Next year I did a preliminary inspection and took it in. I told them I would wait for it. They had two cars ahead of me and I waited four hours until their manager approached me and demanded to know why I had been it their store so long. I told him I'm a customer waiting for the car that has been onthe rack for over three hours. They tried the serpentine belt approach or the vehical would fail. I told them to print it on the invoice but they decided it was immediately acceptable to pass. They were the only convenient shop then but happily not now. Bye Pep Boys. "
"I advise anyone from Gulf Breeze Florida to avoid our local pep boys. They are in my opinion-crooks! They are highly overpriced and complete idiots. Went in to have a few things done and came out with a broken car!! Don't even bother complaining to the district manager he is just as shady. There are plenty of other reputable places in this town, I regret ever stepping foot in that place."
"my local pep boys store had the worst service ever. they were slow, overpriced, unknowledgeable, and rude. I would recommend o'reillys, advance, carquest,or a junkyard, anybody but pep boys."
"I went in on 12/24/11 to have my master cylinder replaced and by brake fluid exchanged. When I picked up my car at the end of business day (they closed at 6pm, I was there at 5:27pm) there were multiple new problems with my car. Here is a list of the new problems I am facing:
- Tachometer and Speedometer now goes to highest number available when starting the car
- Odometer back light does not stay lit at 100%. When I turn my vehicle off, it goes back down to the minimum brightness and remains there until I readjust it.
- Dome light no longer turns on manually or when I open the car doors
- Electric locks no longer open the doors with my alarm key fob or by the door controls. The only time the door control will work is when the engine is running.
- Stereo no longer works. It doesn't turn on, the digital clock is not on.
When I told the guy working when I picked it up (Aaron and Omar - both very nice) they said to come in on 12/26 and they would fix it no charge (of course). I went in to speak with the service manager on 12/26/11 - Mike Barron. He stated that the problems I am now having do not have anything to do with the service I went in for and if I want them to look at I can leave my car overnight so they can look at it and give me a quote. I let him know that I should not have to pay for anything and he said that wasn't his problem. I continued to try to talk but he walk away from me.
I went in with a working vehicle and I expect to have a working vehicle when I leave. This has been the very worst experience. I have been a Pep Boys customer since I got my very first car 10+ years ago. I am still trying to figure out what my next steps are regarding this situation...."