"These guys are amazing. I am so happy with my service and the quality of their products. I will continue to use them for as long as I own my fountain pens and when mine reaches old age, I will buy another one from Pen Chalet. Ron in customer service is outstanding!!! Would recommend 10/10!!!! Fast Shipping, Great Products, Great People!!!"

"I have nothing but praise for Pen Chalet and its customer service department. I wanted to purchase a Dalvey traveling clock and had done much research into features and prices. When I decided to purchase through Pen Chalet, there were some differences in advertised price on the internet. They acknowledged the inconsistency and honored the lowest price. They stayed on the line when I was trying to put in the online order and the item arrived, as described and quickly. Lastly, the customer service rep was pleasant, polite and professional. Very impressed with this company...thank you!!"

"Superior Fountain Pen, Price and Customer Service

I have to admit that I am a ‘high maintenance’ client; my experience purchasing products online resulting in jaded and low expectations. I am, therefore, vigorous in assuring acquisitions meet the exact description of items, and the service is minimally adequate and timely.

That said, I was unduly surprised by the unparalleled superiority of both the Pilot Vanishing Point Fountain Pen (F), and the responsive, warm and professional service afforded to me by Pen Chalet’s Jill Manwaring-Cisneros, in regard to this purchase.

Okay, first the pen. I bought this as a gift for one of the most discriminating, architectural aficionados that I know … my husband, Michael. Always a challenge, I am vigilant that his gifts subscribe to the highest quality and most stringent standards of design, cost, aesthetics and performance.

Bottom line ... receipt of this Pilot Vanishing Point ‘stealth’ matte finish (f) fountain pen garnered not only his complete approval, but his ultimate accolade of calling it 'sweet.’ Translated, this means that Michael determined the pen to be pretty much ‘flawless.’ Further proof was exhibited by his replacing his heretofore favorite writing instrument, a Mont Blanc fountain pen, immediately with the Pilot Vanishing Point.

So I am elated to share that the Pilot Vanishing Point Fountain Pen has solicited incomparable satisfaction and success; the downside is the doubtless difficulty of acquiring subsequent presents that measure up.

Of equal importance to me and that I would be remiss not to emphasize, is the extraordinary service provided to me by Jill Manwaring-Cisneros in my pursuit of buying this item. Jill offered unwavering assistance and personal attention in meeting my precise and demanding specifics, with good humor, superb professionalism and singular responsiveness. She afforded service above and beyond the call of duty which I'm usually subjected to when dealing with sales representatives and vendors. Jill kept me informed and up to date about the logistics of delivery, followed up with manufacturer and expedited shipment to me via express mail; absorbing the additional cost at Pen Chalet’s expense. I should also note that the fountain pen was priced considerably lower than other merchandisers to begin with.

Our experience with both Jill Manwaring-Cisneros, representing Pen Chalet, and our total satisfaction with the Pilot Vanishing Point Fountain Pen, was indeed exceptional! I could not recommend Pen Chalet more highly for purchasing fine writing instruments!
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